Recovery Support Specialist

Palmer Group International, LLC; Cedar Rapids (IA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life/AD&D/Disability—Company-paid

Voluntary Life Insurance

EAP

Job summary

Palmer Group International, LLC seeks a Recovery Support Supervisor to lead Recovery Support Professionals in a residential treatment setting. The role balances accountability, compassion, and day‑to‑day operations to support high‑quality patient care.

The position is on-site, requires strong leadership and communication, and involves coordinating staffing, onboarding, and safety/compliance efforts within a fast‑paced, mission‑driven environment.

Qualifications

• Experience leading recovery/support staff in residential care settings.
• Strong communication, organization, and coaching skills.
• Ability to handle coaching conversations and staff performance.

Responsibilities

• Lead, coach, train, and evaluate Recovery Support Professionals and team leads.
• Schedule staff and ensure 24/7 coverage for a residential program.
• Assist with hiring and onboarding new team members.
• Provide backup coverage during absences and vacations.
• Oversee medication procedures, drug screening, and documentation.
• Partner with clinical and admin teams to support patient care.
• Coordinate patient transportation and monitor facility safety and cleanliness.
• Manage attendance, performance, and personnel responsibilities.

Skills

Leadership

Communication

Organization

Problem-solving

Coaching

Technology literacy

Driving

Education

Associate or Bachelor's degree in human services/management

Job description

Job Description

Job Description

We are seeking a Recovery Support Supervisor to lead Recovery Support Professionals and team leads within a residential treatment setting. This position is ideal for a hands‑on leader who can balance employee accountability, compassion, and day‑to‑day operations while supporting quality patient care.

Work Model:

• On‑Site

What You Will Do:

• Lead, coach, train, and evaluate Recovery Support Professionals and team leads
• Manage staff scheduling and ensure appropriate coverage for a 24/7 residential program
• Interview and assist with hiring and onboarding new team members
• Provide backup coverage when necessary due to call‑offs, vacations, or staffing needs
• Oversee medication procedures, drug screening processes, and required documentation
• Partner with clinical and administrative teams to support patient care and programming
• Coordinate patient transportation and monitor facility safety, cleanliness, and compliance
• Manage employee attendance, performance, and other personnel‑related responsibilities
• Safely operate a vehicle for client transportation and other job‑related travel

What You Will Need to Be Successful:

• Associate or bachelor's degree in human services, management, or a related field preferred
• Relevant leadership, direct‑care, healthcare, or residential treatment experience may substitute for education
• Strong leadership, communication, organization, and problem‑solving skills
• Ability to confidently handle employee coaching and performance conversations
• Knowledge of substance use treatment or human services preferred
• Comfortable using technology and maintaining required documentation
• Must maintain a valid driver's license and acceptable driving record
• Strong emotional intelligence with the ability to hold employees accountable while building trust and supporting a positive team culture in a fast‑paced, mission‑driven environment

Benefits Overview:

• Health and dental insurance
• FSA
• Company-paid Life/AD&D/Short and Long Term Disability
• Voluntary Life Insurance
• Employee Assistance Program (EAP)
• Paid Holidays
• A 403(b) Retirement plan with a match
• Generous Vacation, Personal Time and Sick Leave Plans