Recovery Support Navigator - Project ASSERT

BMC Software; Boston (MA); On-site; USD 32,000 - 44,000; Full time

Job summary

BMCHS in Boston is seeking a Recovery Support Navigator for the Project ASSERT department. The role provides care management and navigation to engage patients in treatment, coordinate referrals to primary care, withdrawal management, and therapy while also guiding insurance matters.

The position is full-time, day/evening with rotating weekends. Candidates typically hold a Bachelor’s degree (social work/psychology preferred) and experience in healthcare or substance use services.

Qualifications

• Bachelor’s degree preferred.
• Degree in social work, psychology or related human services preferred.
• Associate degree plus healthcare experience preferred.

Responsibilities

• Document in EMR and bill for services.
• Screen patients for substance use and determine level of care.
• Provide care management and navigation to access treatment services and community resources.
• Coordinate referrals to primary care, withdrawal management, and therapy.
• Maintain patient progress notes and coordinate with insurance aftercare.

Skills

Empathy

Multilingual

Communication

Team collaboration

Data entry

Bilingual preferred

Education

Bachelor’s degree or equivalent

Social work/psychology related degree

Associate degree + 1-2 years healthcare experience

Tools

EMR

Job description

POSITION SUMMARY:

Recovery Support Navigators (RSN) provide care management and navigation support to engage patients in the treatment system and help them access an array of treatment services and community resources. RSN’s will assist patients in establishing care for substance use treatment services, coordinating referrals to primary care, withdrawal management, clinical stabilization services, and short- and long-term care, including therapy, while also assisting patients in navigating insurance issues

Position: Recovery Support Navigator

Department: Project ASSERT

Schedule: Full Time Day/Evening (Rotating Weekdays/Weekends)

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Responsible for documentation in the electronic medical record and complying with all data entry, data integrity, and data tracking requirements, and billing for services.
• Screen patients for substance use using TAPs and other screeners to determine level of care.
• Recovery Support Navigators (RSN) provide care management and navigation support to engage patients in care and help them access treatment services and community resources.
• RSN assist members in locating and establishing substance use treatment services, coordinating referrals to primary care, withdrawal management, clinical stabilization services, and short- and long-term care, including therapy, while navigating insurance issues.
• Monitors patients’ progress via patient’s level of functioning, adherence to treatment plans, recovery/relapse process and/or service needs.
• Assists with scheduling outpatient visits and follow-up as needed.
• Provides education, counsels, and supports clients. Uses a variety of culturally, linguistically and educationally appropriate strategies, in a variety of settings. Coordinates with Interpreter Services, as needed.
• Develops and maintains strong relationships with the community and resources to ensure patient access.
• Collaborates and coordinates with multi-disciplinary health care team members to promote positive prevention, harm reduction.
• Documents patient encounters, resource development efforts, and other interventions for each patient, including date, time, and signature in the electronic medical record.
• Bills appropriately for each patient encounter.
• Complies with departmental, regulatory and contract requirements for documentation recording, and data collection, and other records and reports within required time frames.
• Provides other administrative and special project assistance as required or assigned.
• Remains knowledgeable of and follows appropriate policies, procedures, and work standards, including but not limited to, policy regarding hours of work, absenteeism, and tardiness.
• Maintains competency in areas of responsibility to ensure quality of care
• Maintains strict protocols of all confidential or sensitive information
• Attends hospital required and relevant training sessions or activities.
• Promotes a positive and collaborative work environment supportive of the hospital’s missions and goals.
• Adapts to changing departmental needs, including but not limited to, offering assistance to other team members, adjusting assignments, and other functions.
• Performs other duties assigned or as necessary.

JOB REQUIREMENTS

EDUCATION:

• Bachelor’s degree (or equivalent) preferred.
• Degree in social work, psychology or related human services field is highly preferred.
• May waive experience requirement for candidates with Bachelor’s degree or higher.
• Associate’s degree (or equivalent combination of formal education and experience in community health)plus a minimum of 1 - 2 years in healthcare is preferred.

CERTIFICATES, LICENSES, REGISTRATIONS PREFERRED :

• Licensed Alcohol and Drug Counselor (LADC): not required, but encouraged to apply.

EXPERIENCE:

• Experience in a healthcare setting is preferred, especially working with individuals who have substance use disorders and other complex needs.

KNOWLEDGE AND SKILLS:

• Knowledge of community, social, and health resources, particularly substance use-related resources.
• Empathic understanding of patients and skilled in performing multicultural needs assessments and developing concrete service plans.
• Expertise in establishing working relationships with patients, their family, professionals, and the community, including the ability to collaborate with a multidisciplinary health care team.
• Computer competency, inclusive of the ability to access and enter data.
• Ability to work in a fast paced environment, inclusive of organizational skills, critical thinking, and problem solving abilities.
• Effective verbal, written, and interpersonal communication skills to facilitate interactions with various members of the health care team, patients, and their families.
• Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served, is preferred.
• Demonstrated flexibility with client’s priorities, evolving needs, and goals.
• Sensitivity to ethnic, cultural, gender, and sexual orientation diversity; values; beliefs; and behaviors
• Demonstrated critical thinking and problem solving ability

Compensation Range:

$22.84- $31.97

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

NOTE

This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans