Recovery Specialist-TSS

Behavioral Health Network, Inc.; Worcester (MA); On-site; USD 29,000 - 33,000; Full time

Job summary

Behavioral Health Network, Inc. seeks Recovery Specialists to join the Transitional Support Services team in Western Massachusetts.

You will help maintain a safe, recovery-oriented environment for individuals in structured substance-use treatment and assist with admissions, discharges, and care coordination. The role emphasizes person-centered support, documentation accuracy, and collaboration with nursing, counseling, and program staff.

Qualifications

• High school diploma or GED required.
• CNA or MA credential preferred.
• Ability to understand, empathize with, and provide respectful support to individuals experiencing substance-use disorders, co-occurring mental health challenges, and early recovery needs.
• Two years of sustained recovery preferred for candidates drawing upon personal recovery experience.
• Strong attention to detail and the ability to follow instructions, perform basic mathematics, understand written information, and use charts, reports, medication records, and other program documentation accurately.
• Strong verbal, written, interpersonal, observation, and communication skills, with a respectful, empathetic, caring, and nonjudgmental approach.
• Ability to work collaboratively as part of a multidisciplinary team, accept support and direction, adapt to changing unit needs, and remain effective during stressful or urgent situations.
• Basic proficiency with computers, electronic health records, email, agency communication systems, and standard office equipment.
• Valid driver's license and ability to meet BHN requirements for transporting individuals in a program vehicle.
• Ability to work the assigned essential-staff schedule in a 24-hour residential treatment program and meet the physical requirements of the role, including lifting, carrying, pushing, or pulling up to 50 pounds, with or without reasonable accommodation.

Responsibilities

• Support the daily operations and therapeutic milieu of Transitional Support Services (TSS), helping maintain a safe, respectful, recovery-oriented environment for individuals receiving structured substance-use treatment.
• Perform and document required Signs of Life and facility safety checks accurately, consistently, and in accordance with program policy.
• Provide respectful, person-centered support to individuals throughout their CSS stay and encourage engagement in treatment, recovery programming, and daily unit activities.
• Support admissions and discharges, ensuring required information, belongings, orientation materials, and related documentation are completed accurately and clearly.
• Coordinate care activities based on individual and unit needs and work closely with nursing, counseling, recovery-support, and program staff to promote continuity and quality of care.
• Support the self-administration of medication as assigned, including completing required documentation and medication counts in accordance with program procedures.
• Respond appropriately to emergencies, behavioral or medical concerns, and critical incidents, seeking direction and clinical support from team members when needed.
• Complete accurate and timely electronic health record entries, incident reports, support requests, transportation requests, shift documentation, and other required records.
• Provide safe transportation to appointments, aftercare services, and other approved destinations and assist with food service, laundry, stocking, and other unit needs as assigned.
• Protect confidentiality under HIPAA and 42 CFR Part 2, complete required training, attend staff meetings and supervision, remain flexible for essential-staff coverage, communicate unfinished shift duties, and perform other assigned responsibilities.

Skills

Verbal communication

Written communication

Interpersonal skills

Observation skills

Team collaboration

Education

High school diploma or GED

CNA or MA credential preferred

Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking Recovery Specialists to join our Transitional Support Services (TSS) team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer:

• Purpose-Driven Work - Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth - Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture - Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity - Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits - Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work - Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

• Support the daily operations and therapeutic milieu of Transitional Support Services (TSS), helping maintain a safe, respectful, recovery-oriented environment for individuals receiving structured substance-use treatment.
• Perform and document required Signs of Life and facility safety checks accurately, consistently, and in accordance with program policy.
• Provide respectful, person-centered support to individuals throughout their CSS stay and encourage engagement in treatment, recovery programming, and daily unit activities.
• Support admissions and discharges, ensuring required information, belongings, orientation materials, and related documentation are completed accurately and clearly.
• Coordinate care activities based on individual and unit needs and work closely with nursing, counseling, recovery-support, and program staff to promote continuity and quality of care.
• Support the self-administration of medication as assigned, including completing required documentation and medication counts in accordance with program procedures.
• Respond appropriately to emergencies, behavioral or medical concerns, and critical incidents, seeking direction and clinical support from team members when needed.
• Complete accurate and timely electronic health record entries, incident reports, support requests, transportation requests, shift documentation, and other required records.
• Provide safe transportation to appointments, aftercare services, and other approved destinations and assist with food service, laundry, stocking, and other unit needs as assigned.
• Protect confidentiality under HIPAA and 42 CFR Part 2, complete required training, attend staff meetings and supervision, remain flexible for essential-staff coverage, communicate unfinished shift duties, and perform other assigned responsibilities.

Who You Are:

• High school diploma or GED required.
• Certified Nursing Assistant (CNA) or Medical Assistant (MA) credential preferred.
• Ability to understand, empathize with, and provide respectful support to individuals experiencing substance-use disorders, co-occurring mental health challenges, and early recovery needs.
• Two years of sustained recovery preferred for candidates drawing upon personal recovery experience.
• Strong attention to detail and the ability to follow instructions, perform basic mathematics, understand written information, and use charts, reports, medication records, and other program documentation accurately.
• Strong verbal, written, interpersonal, observation, and communication skills, with a respectful, empathetic, caring, and nonjudgmental approach.
• Ability to work collaboratively as part of a multidisciplinary team, accept support and direction, adapt to changing unit needs, and remain effective during stressful or urgent situations.
• Basic proficiency with computers, electronic health records, email, agency communication systems, and standard office equipment.
• Valid driver's license and ability to meet BHN requirements for transporting individuals in a program vehicle.
• Ability to work the assigned essential-staff schedule in a 24-hour residential treatment program and meet the physical requirements of the role, including lifting, carrying, pushing, or pulling up to 50 pounds, with or without reasonable accommodation.

We Hire for HEART! Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state.

If you're ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we'd love to hear from you.

Available Schedules:

• Full Time: Sunday-Thursday, 3:00pm-11:30pm; Friday-Monday, 7:00am-3:30pm or 11:00pm-7:30am
• Per Diem: varied days & shifts
• Pay Range: $21.00-$24.00