Recovery Specialist – Transitional Support Services

Behavioral Health Network, Inc.; Worcester (MA); On-site; USD 29,000 - 33,000; Full time

Job summary

Behavioral Health Network, Inc. seeks Recovery Specialists to join the Transitional Support Services team in Western Massachusetts.

You will help maintain a safe, recovery-oriented environment for individuals in structured substance-use treatment and assist with admissions, discharges, and care coordination. The role emphasizes person-centered support, documentation accuracy, and collaboration with nursing, counseling, and program staff.

Qualifications

• High school diploma or GED required.
• CNA or MA credential preferred.
• Ability to understand, empathize with, and provide respectful support to individuals experiencing substance-use disorders, co-occurring mental health challenges, and early recovery needs.
• Two years of sustained recovery preferred for candidates drawing upon personal recovery experience.
• Strong attention to detail and the ability to follow instructions, perform basic mathematics, understand written information, and use charts, reports, medication records, and other program documentation accurately.
• Strong verbal, written, interpersonal, observation, and communication skills, with a respectful, empathetic, caring, and nonjudgmental approach.
• Ability to work collaboratively as part of a multidisciplinary team, accept support and direction, adapt to changing unit needs, and remain effective during stressful or urgent situations.
• Basic proficiency with computers, electronic health records, email, agency communication systems, and standard office equipment.
• Valid driver's license and ability to meet BHN requirements for transporting individuals in a program vehicle.
• Ability to work the assigned essential-staff schedule in a 24-hour residential treatment program and meet the physical requirements of the role, including lifting, carrying, pushing, or pulling up to 50 pounds, with or without reasonable accommodation.

Responsibilities

• Support the daily operations and therapeutic milieu of Transitional Support Services (TSS), helping maintain a safe, respectful, recovery-oriented environment for individuals receiving structured substance-use treatment.
• Perform and document required Signs of Life and facility safety checks accurately, consistently, and in accordance with program policy.
• Provide respectful, person-centered support to individuals throughout their CSS stay and encourage engagement in treatment, recovery programming, and daily unit activities.
• Support admissions and discharges, ensuring required information, belongings, orientation materials, and related documentation are completed accurately and clearly.
• Coordinate care activities based on individual and unit needs and work closely with nursing, counseling, recovery-support, and program staff to promote continuity and quality of care.
• Support the self-administration of medication as assigned, including completing required documentation and medication counts in accordance with program procedures.
• Respond appropriately to emergencies, behavioral or medical concerns, and critical incidents, seeking direction and clinical support from team members when needed.
• Complete accurate and timely electronic health record entries, incident reports, support requests, transportation requests, shift documentation, and other required records.
• Provide safe transportation to appointments, aftercare services, and other approved destinations and assist with food service, laundry, stocking, and other unit needs as assigned.
• Protect confidentiality under HIPAA and 42 CFR Part 2, complete required training, attend staff meetings and supervision, remain flexible for essential-staff coverage, communicate unfinished shift duties, and perform other assigned responsibilities.

Skills

Verbal communication

Written communication

Interpersonal skills

Observation skills

Team collaboration

Education

High school diploma or GED

CNA or MA credential preferred

Job description

Behavioral Health Network, Inc. seeks Recovery Specialists to join the Transitional Support Services team in Western Massachusetts.

You will help maintain a safe, recovery-oriented environment for individuals in structured substance-use treatment and assist with admissions, discharges, and care coordination. The role emphasizes person-centered support, documentation accuracy, and collaboration with nursing, counseling, and program staff.