Recovery Specialist-CSS

Behavioral Health Network, Inc.; Worcester (MA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Generous PTO

403(b)

Educational assistance

Medical insurance

Dental insurance

Vision insurance

Employee assistance programs

Job summary

Behavioral Health Network is seeking Recovery Specialists to join the Clinical Stabilization Services (CSS) team in a 24-hour residential treatment setting in Western Massachusetts. The role focuses on maintaining a safe, recovery-oriented environment and supporting individuals through structured substance-use treatment and daily activities.

The position requires a high school diploma or GED; CNA/MA preferred. Candidates with personal recovery experience are favored.

Qualifications

• High school diploma or GED required.
• Certified Nursing Assistant (CNA) or Medical Assistant (MA) credential preferred.
• Two years of sustained recovery preferred for candidates drawing upon personal recovery experience.
• Ability to lift, carry, push, or pull up to 50 pounds, with or without reasonable accommodation.

Responsibilities

• Support the daily operations and therapeutic milieu of CSS, maintaining a safe, recovery-oriented environment.
• Perform and document required safety checks accurately and per policy.
• Provide respectful, person-centered support and encourage engagement in treatment and daily activities.
• Assist admissions and discharges with required information and documentation.
• Coordinate care with nursing, counseling, recovery-support, and program staff to ensure continuity of care.
• Support self-administration of medication and complete required documentation.
• Respond to emergencies and seek direction from the team when needed.
• Complete accurate electronic health record entries and incident reports.
• Provide safe transportation to appointments and assist with unit needs as assigned.
• Protect confidentiality under HIPAA and 42 CFR Part 2 and complete required training.

Skills

Empathy

Communication

Team collaboration

Attention to detail

Computer literacy

Education

High school diploma or GED

Tools

Electronic Health Records (EHR)

Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking Recovery Specialists to join our Clinical Stabilization Services (CSS) team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer:

• Purpose-Driven Work - Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth - Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture - Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity - Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits - Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work - Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

• Support the daily operations and therapeutic milieu of Clinical Stabilization Services (CSS), helping maintain a safe, respectful, recovery-oriented environment for individuals receiving structured substance-use treatment.
• Perform and document required Signs of Life and facility safety checks accurately, consistently, and in accordance with program policy.
• Provide respectful, person-centered support to individuals throughout their CSS stay and encourage engagement in treatment, recovery programming, and daily unit activities.
• Support admissions and discharges, ensuring required information, belongings, orientation materials, and related documentation are completed accurately and clearly.
• Coordinate care activities based on individual and unit needs and work closely with nursing, counseling, recovery-support, and program staff to promote continuity and quality of care.
• Support the self-administration of medication as assigned, including completing required documentation and medication counts in accordance with program procedures.
• Respond appropriately to emergencies, behavioral or medical concerns, and critical incidents, seeking direction and clinical support from team members when needed.
• Complete accurate and timely electronic health record entries, incident reports, support requests, transportation requests, shift documentation, and other required records.
• Provide safe transportation to appointments, aftercare services, and other approved destinations and assist with food service, laundry, stocking, and other unit needs as assigned.
• Protect confidentiality under HIPAA and 42 CFR Part 2, complete required training, attend staff meetings and supervision, remain flexible for essential-staff coverage, communicate unfinished shift duties, and perform other assigned responsibilities.

Who You Are:

• High school diploma or GED required.
• Certified Nursing Assistant (CNA) or Medical Assistant (MA) credential preferred.
• Ability to understand, empathize with, and provide respectful support to individuals experiencing substance-use disorders, co-occurring mental health challenges, and early recovery needs.
• Two years of sustained recovery preferred for candidates drawing upon personal recovery experience.
• Strong attention to detail and the ability to follow instructions, perform basic mathematics, understand written information, and use charts, reports, medication records, and other program documentation accurately.
• Strong verbal, written, interpersonal, observation, and communication skills, with a respectful, empathetic, caring, and nonjudgmental approach.
• Ability to work collaboratively as part of a multidisciplinary team, accept support and direction, adapt to changing unit needs, and remain effective during stressful or urgent situations.
• Basic proficiency with computers, electronic health records, email, agency communication systems, and standard office equipment.
• Valid driver's license and ability to meet BHN requirements for transporting individuals in a program vehicle.
• Ability to work the assigned essential-staff schedule in a 24-hour residential treatment program and meet the physical requirements of the role, including lifting, carrying, pushing, or pulling up to 50 pounds, with or without reasonable accommodation.

We Hire for HEART! Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values-Humanity, Empowerment, Accountability, Respect, and Teamwork-guide how we lead, serve, and support one another. If you're ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we'd love to hear from you.

Available Schedules:

• Full Time: Friday, Saturday, Sunday, & Monday, 7:00am-3:30pm, 3:00pm-11:30pm, or 11:00pm-7:30am
• Per Diem: varied days & shifts

Pay Range:

• $21.00-$24.00