Recovery Representative - Institutional Loans - 994430

Nova Southeastern University; Fort Lauderdale (FL); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Tuition waiver

Retirement plan

Excellent medical and dental plans

Job summary

Nova Southwestern University is hiring for a position that researches and analyzes outstanding student balances, including institutional loan borrowers, and maintains records to ensure accurate repayment and compliance with federal regulations.

Role includes counseling borrowers on repayment options, coordinating with vendors and agencies, and processing payments to improve cash flow. Requires strong data entry and MS Office skills, plus excellent communication and customer service.

Qualifications

• Ability to accurately handle numbers, perform account reconciliations, and transcribe figures.
• Proficient with MS Office (Word, Excel, Outlook) and data entry; strong Internet research.
• Excellent verbal and written communication skills; ability to prioritize multiple tasks.

Responsibilities

• Researches and analyzes outstanding student balances and balances from institutional loan borrowers in accordance with federal regulations.
• Maintains institutional records of borrower accounts in repayment for accuracy and compliance.
• Updates and maintains institutional procedures regarding federal regulations to ensure compliance.
• Responds, counsels on repayment options, and resolves borrower issues and inquiries with clear communication.
• Communicates and collaborates with third party vendors and federal agencies on borrower issues and collection activities.
• Creates and reviews reports and maintains records of loan borrower accounts for accuracy and compliance.
• Processes vendor check requests through Ariba.
• Processes, tracks, maintains, and reconciles student payments to ensure accurate postings and cash flow.
• Assists Manager and senior ESS administration in outreach activities to counsel students regarding outstanding requirements and payment options.
• Respond to inquiries from University Call Center Triage calls.
• Performs other duties as assigned.

Skills

10-key data entry

MS Office

Verbal and written communication

Customer service

Education

High School Diploma

Associate degree

Bachelor’s degree

Tools

Ariba

Banner

Job description

We are excited that you are considering joining Nova Southwestern University!

Nova Southwestern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southwestern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university.

We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southwestern University.

Primary Purpose

Researches and analyzes outstanding student balances, including institutional loan borrowers, maintains institutional records of borrower accounts in repayment, and responds to issues and inquiries.

Job Category

Non-Exempt

Hiring Range

$20.25 per hour/$39,487.50 annually

Pay Basis

Hourly

Subject to Grant Funding?

No

Essential Job Functions

1. Researches and analyzes outstanding student balances, including balances from institutional loan borrowers in accordance with federal regulations to ensure amounts owed to NSU are collected and to increase student retention.
2. Maintains institutional records of borrower accounts in repayment to ensure accuracy and compliance with federal regulations.
3. Updates and maintains institutional procedures regarding federal regulations to ensure compliance with federal regulations.
4. Responds, counsels on repayment options, and resolves borrower issues and inquiries to ensure information is communicated clearly, accurately, and in a timely manner.
5. Communicates and collaborates with third party vendors and federal agencies regarding student borrower issues and inquiries and collection activities to ensure the efficiency of the collection process.
6. Creates and reviews reports and maintains institutional records of loan borrower accounts in repayment to ensure accuracy and compliance with federal regulations.
7. Processes vendor check requests through Ariba.
8. Processes, tracks, maintains, and reconciles student payments to ensure accurate postings of accounts and increase cash flow to the university.
9. Assists the Manager and senior ESS administration in outreach activities (including Gap initiative) to counsel students regarding outstanding requirements and/or payment options to reduce outstanding balances and write-offs.
10. Respond to inquiries from University Call Center Triage calls.
11. Performs other duties as assigned.

Job Requirements

Required Knowledge, Skills, & Abilities

1. Ability to accurately handle numbers (account reconciliations), to compute numbers mathematically, and to transcribe numbers correctly. Strong 10-key skills.
2. Proficient knowledge of MS Office, including Word, Excel, and Outlook; data entry skills; Internet research abilities.
3. Excellent verbal and written communication skills.
4. Ability to prioritize work in order to complete multiple tasks within time deadlines.
5. Excellent of customer service skills.
6. Ability to enter and verify information with accuracy.
7. Proactive, punctual, and reliable.
8. Ability to work independently.
9. Excellent organizational and time management skills.
10. Excellent conflict resolution skills.
11. Excellent time management skills.
12. Ability to maintain confidential information.
13. May need to work evenings and weekends, if necessary.

PHYSICAL REQUIREMENTS / WORKING CONDITIONS

1. Ability to communicate effectively with others.
2. Ability to work cooperatively with colleagues and supervisory staff at all levels.
3. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties.
4. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils and computer keyboards.

Required Certifications/Licensures

Required Education

High School Diploma or Equivalent

Required Experience

• High school diploma and five (5) or more years of related accounting support experience,
• Associate’s degree or 60 completed college credit hours and three (3) years of related accounting support experience,
• Bachelor’s degree and one (1) or more years of related accounting support experience.

Preferred Qualifications

1. Associate's degree.
2. Experience working in collections or related field.
3. Experience working in an academic institution, preferably in higher education.
4. Experience in Banner and other NSU software system

Is this a safety sensitive position?

No

Background Screening Required?

Yes

Pre-Employment Conditions

Sensitivity Disclaimer: Nova Southwestern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary.

NSU is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.