Recovery Coordinator

The Healing Place; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

The Healing Place in Louisville, KY is seeking a Recovery Coordinator to manage client intake, answer and return phone calls, prescreen potential clients, verify insurance, and assist with transportation resources. You will collaborate with program staff to ensure appropriate client placement and advocate for clients navigating treatment and external resources.

You will maintain records, prepare reports, attend trainings, and collaborate with the Development team to raise community awareness of

Qualifications

• High School Diploma or Equivalency.
• Must be able to achieve CPR certification within 3 months of hire.
• Minimum one year of customer service experience required.
• At least one year of experience working in a clinical environment preferred.
• Superior organizational skills with exceptional attention to detail.
• Must be proficient in basic computer skills, including Microsoft products such as Excel, Word, and Outlook.
• Ability to maintain confidentiality of information, people, and processes.
• Experience working with electronic health records.

Responsibilities

• Answer all incoming phone calls.
• Return any missed phone calls to potential clients.
• Prescreens all potential clients and records details of conversation on tracking log.
• Help establish and verify insurance for all clients.
• Assist with resources to provide transportation when appropriate.
• Collaborate with Program staff, Admissions staff, and Detox staff for efficient client placement/scheduling.
• Advocate for clients navigating treatment, insurance, legal concerns, and external resources.
• Prepare reports for internal use or external entities (e.g., probation officers, insurance companies).
• Attend all Mandatory Staff meetings and trainings.
• Coordinate with Development team to increase community awareness and engagement of THP services.
• Record keeping and documentation.
• Additional tasks as needed.

Skills

Customer service

Attention to detail

Organizational skills

Confidentiality

Communication skills

Microsoft Office

EHR experience

Education

High School Diploma

CPR certification within 3 months

Tools

Microsoft Office

Electronic Health Records

Job description

The Recovery Coordinator is responsible for managing client intake by answering and returning phone calls, prescreening potential clients, verifying insurance, and assisting with transportation resources. They collaborate with various program staff to ensure effective client placement, act as an advocate for clients navigating treatment and external resources and maintain accurate records while supporting community engagement.

POSITION SUMMARY

The Recovery Coordinator is responsible for managing client intake by answering and returning phone calls, prescreening potential clients, verifying insurance, and assisting with transportation resources. They collaborate with various program staff to ensure effective client placement, act as an advocate for clients navigating treatment and external resources and maintain accurate records while supporting community engagement.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essentialfunctionsincludebutarenotlimitedtothefollowing:

• Answer all incoming phone calls
• Return any missed phone calls to potential clients
• Prescreens all potential clients and record details of conversation on tracking log
• Help establish and verify insurance for all clients
• When appropriate, assists with resources to provide transportation.
• Works in conjunction with Program staff, Admissions staff, and Detox staff for efficient and effective client placement / scheduling
• Act as an advocate for clients, helping them navigate treatment programs, insurance, legal concerns, and external resources.
• Prepare reports for internal use or external entities (e.g., probation officers, insurance companies).
• Attend all Mandatory Staff meetings and Trainings
• Work in coordination with the Development team to increase community awareness and engagement of THP services
• Record Keeping
• Additional tasks and functions if needed.

QUALIFICATIONS/REQUIREMENTS

• High School Diploma or Equivalency
• Must be able to achieve CPR certification within 3 months of hire
• Minimum one year of customer service experience required
• At least one year of experience working in a clinical environment preferred
• Superior organizational skills with exceptional attention to detail
• Must be proficient in basic computer skills, including Microsoft products such as Excel, Word, and Outlook
• Ability to maintain confidentiality of information, people, and processes
• Experience working with electronic health records