Recovery Coach

Default Brand; Town of Meadowbrook (WI); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

403b Retirement Plan

Employee Assistance Program

Paid time off

Job summary

High Point & Affiliated Organizations is seeking a Recovery Coach to provide emotional and social support to Members in Southeast Massachusetts. This full-time role includes helping Members develop recovery strategies, navigate services, and connect with community resources, while maintaining patient engagements in the EMR system.

The position emphasizes professionalism, clear communication, and the ability to work with diverse populations.

Qualifications

• High school diploma and lived experience with substance use and recovery.
• Must have excellent verbal and written communication skills.
• Proficient with basic computer skills and EMR systems.

Responsibilities

• Provide emotional and social support to Members.
• Help Members develop recovery strategies and connect with support networks.
• Assist with treatment planning, appointments, and navigation of services.
• Act as a recovery liaison to coordinate care with medical and community resources.
• Document patient engagements in the EHR system and maintain productivity.

Skills

Courteous and professional

Verbal and written communication

Basic computer skills

HIPAA regulations

De-escalation certification

Education

High School diploma

Tools

Electronic Medical Records

Job description

Program/ Location: Community Based Recovery Support (CBRS) - Brockton, MA
Education: High School diploma and lived experience with substance use & recovery
Pay Range: $22-27/hr (Experience & education dependent)
Status: Full Time, 40hrs/week

About Us

High Point & Affiliated Organizations is a health and human service agency whose mission is to treat and prevent substance use disorders and mental illness. High Point has programs located throughout Southeast Massachusetts offering a full continuum of care for substance use and mental health treatment, including inpatient, outpatient, residential, and community-based services. Programs and services also assist survivors of abuse, violence, and families experiencing homelessness. High Point believes that everyone has inherent goodness, worth, and dignity. Our goal is to help individuals and families achieve personal change and improve their quality of life.

Outpatient substance use disorder and mental health services are located across Southeast Massachusetts in Brockton, New Bedford, and Plymouth. These services are available during the day, as well as evenings. We offer individual, group, family services, and medication management to address diverse clinical needs. An interdisciplinary team of professionals includes licensed social workers, clinicians, psychiatrists, and psychologists.

• Medical Insurance
• Vision Insurance
• Long & short term disability
• Discounted auto/home and renters insurance
• 403b - Retirement
• FSA & DCA
• PFML
• Employee Assistance Program
• Eligibility for free classes to become a Licensed Counselor or Recovery Coach
• Education days to use towards CEU's
• Free meals at select programs and when available
• Unmatched Leave Time (FT employees can earn up to 3 weeks in first year)

Recovery Coach Requirements

• Must present as courteous and professional at all times
• Demonstrated flexibility and ability to perform multiple tasks
• Must have excellent verbal and written communication skills, including the ability to organize ideas in logical and clear fashion
• Proficient and knowledge of basic computer skills and software programs including the ability to learn, use and train HPAO`s electronic medical records
• An understanding of the relationship between substance use and mental health issues and/or self-help programs
• Knowledge of the addiction treatment services system and recovery support services;
• An understanding of boundaries and ethics
• Comply with Federal Regulations, 42 CFR Part 2, Substance Abuse Confidentiality Regulations and HIPAA Regulations
• Certification in the HPAO approved de-escalation program
• Ability to work collaboratively with alcohol/drug dependent clients from diverse legal, social, economic, ethnic, cultural and racial backgrounds as well as family members, insurance providers and outside providers;
• Ability to work independently without direct supervision while adhering to the program’s philosophical team approach;
• Established contacts and recovery partnerships in the community;
• Participation in annual TB screening
• CPR Certification

Recovery Coach Duties & Responsibilities

• Must provide emotional and social support.
• Must support Members in making positive life changes and developing skills to facilitate their recovery.
• Must help Members to discuss and try new strategies for developing recovery-supportive friendships, reconnecting or improving family relationships, and identifying and using recovery-community networks.
• Must assist Members in creating personally meaningful links to treatment, peer recovery support services, and mutual aid and support them in their efforts to build their capacity to move between and among these services and supports as needed.
• When appropriate, the RC must use the peer relationship to assist with motivation and facilitate connections to primary and specialty medical, dental, and mental health services as well as social services, including applying for benefits and navigating other relevant systems, such as criminal justice and child protection/child welfare.
• Must act as a recovery liaison and support the Member in preparing for or accompanying the Member to meetings with, for example, probation officers, social workers, and child protection/child welfare workers.
• Must provide linguistically appropriate and culturally sensitive peer recovery supports that embrace the diversity of Members’ identities, including racial, ethnic, gender/gender identity, sex, sexual orientation, physical and intellectual challenges, and their chosen pathway to recovery.
• Must serve as an advocate for Members and assist Members in learning self-advocacy skills.
• Must act as a mentor, assisting the Member’s recovery process and supporting the Member’s goals and decisions; the RC must also support the Member in creating and enacting a Wellness Plan.
• Must provide temporary assistance with transportation to essential self-help, peer support, and medical and behavioral health appointments while transitioning to community-based transportation resources.
• Must deliver services on a mobile basis to Members in any setting that is safe for the Member and staff.
• Must work collaboratively with the pregnant and/or parenting Member to create and coordinate Plan of Safe Care (also called Family Support Plan) specifically designed to help the Member identify needed services for recovery and parenting;
• Must support the Member around perinatal health and support needs, housing needs, health care needs, income needs, mental health concerns.
• Must establish plansfor follow up and address any barriers to treatment, appointment for preventative care, access to vaccines, reproductive healthcare and screenings
• Must participate in community events that promote prevention and education
• Must work with the NCM/Patient resource navigator to assist in coordination of community referrals
• Must assist patients who require additional supports and service coordination for engagement
• Must be available a minimum of 1x per week to assist in supporting families and individuals, who are struggling with SUD in underserved and disenfranchised populations
• Must facilitate peer groups in Inpatient settings, to increase access to services and promote a collaborative approach to treatment
• Must support patient engagement; housing, coordination of appointments, and transportation.
• Must document patient engagements in EHR system
• Maintain appropriate level of productivity/billable hours
• Must become certified within 1 year of employment
• Other duties as assigned by the Recovery Coach Supervisor/Program Director

Recovery Coach Qualifications

• High school diploma and lived experience of substance use and recovery.
• Valid driver’s license, clean driving record and ownership of a car.
• Preferred successfully participated in trainings and/or coursework that is designed to prepare individuals to serve

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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