Recovery Coach

Center for Human Development (CHD); Springfield (MA); On-site; USD 28,000 - 34,000; Full time

Job summary

Center for Human Development (CHD) in Springfield, MA is hiring a Recovery Coach for the Stimulant Treatment and Recovery Team (START). The role helps patients access medical care, connect to recovery resources, and stay engaged in care.

You will support care coordination, assist with arranging appointments, medications, and health goals, and work with inter-disciplinary staff to improve outcomes.

Qualifications

• Bilingual preferred and able to communicate with diverse patient populations.
• CPR and First Aid certifications are required or preferred.
• Experience in community health, case management, or recovery services is a plus.
• Ability to coordinate care with hospital programs and community resources.

Responsibilities

• Initiates contact with eligible patients to describe role and begin assessment.
• Connects patients to mental health and recovery resources.
• Escorts patients to programs to access care and recovery services.
• Sets and motivates patients toward health goals.
• Educates patients by phone and in person.
• Documents activities in patient records.
• Monitors progress toward goals within defined timeframes.
• Collaborates with staff on outreach, materials, and follow-up calls.
• Assists with organizing records, scheduling follow-ups, and prescriptions.
• Provides advocacy and supports access to community and hospital programs.
• Refs to care management when other issues identified.

Skills

Bilingual

CPR Certification

First Aid Certification

Behavioral health knowledge

Team Player

Job description

Recovery Coach Job Category: Direct Service Requisition Number: RECOV006289 Full-Time Outpatient Clinic Springfield, MA 01105 Job

Details Description The Stimulant Treatment And Recovery Team (START)

team provides treatment for patients diagnosed with a stimulant use disorder utilizing OBAT's Nurse Care Management Model. The START clinic is seeking a Recovery Coach/Community Health Partner to join our team to help patients to better access and coordinate their health care. This individual will help identified patients with the tasks of getting medical care, connecting to the recovery community, providing recovery resources, working on health goals (such as arranging care, filling medication prescriptions, planning healthy meals, or finding time to exercise), and to help them deal with the "real-life" and keep them engaged in care.

Job Duties

• Initiates telephonic or face to face contact with eligible patients to describe role, explain program benefits and begin assessment process.
• Assists with connecting patients to mental health and recovery resources within their community.
• Escorts patients to different programs within the hospital and community to connect with recovery resources.
• Works with patient and provider to set goals for patient’s care and motivates patients to achieve those goals.
• Teaches key educational messages in person and over the phone.
• Clearly documents all activities in the patient’s record.
• Records and monitors the participants' progress toward goals within specific timeframes.
• Participates with other staff in activities to program participants, including community outreach, presentations to community organizations, development of materials, and phone calls.
• Assists patients with organizing their records, making follow-up appointments, and filling their prescriptions.
• Helps patients fill out applications as needed.
• Provides advocacy, patient education and support in accessing community-based and hospital-based programs.
• Refers to internal or external care management services when other issues are identified (i.e. food insecurity, partner violence etc.).
• Demonstrates sensitivity and respect for the culture of the patient.
• Participates in regular training activities.
• Attends regularly scheduled supervision and other program assigned meetings.
• Influences inappropriate utilization of health care resources by providing intensive home and community-based outreach, motivational interviewing and goal setting, resource connection and accompaniment to medical appointments as needed.
• Presents patients at case review meetings succinctly and logically.
• Consults with experts regarding complex patient situations, demonstrating an understanding of how to solicit and incorporate provider feedback in order to continuously develop the most optimal plan for care.
• Prepares reports and documents as needed or requested.
• Demonstrates the ability to function within an inter-disciplinary team (nurse care coordinators, social workers, behavioral health clinicians, physicians, resource specialists, clinical support staff, etc.), connecting the patient with resources as needed.
• Support the Operations Manager in the implementation and evaluation of quality initiatives.
• May visit patients in hospital and ER and facilitate with transitions of care.

Pay rate: $20-25/hour based on experience and certifications

Qualifications

Skills Preferred

• Bilingual - Novice CPR Certif, Current - Novice First Aid Certif, Current - Novice Behaviors Required Functional Expert Considered a thought leader on a subject
• Preferred Dedicated: Devoted to a task or purpose with loyalty or integrity
• Team Player: Works well as a member of a group