Recovery Coach

Lowell Community Health Center; Lowell (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

Lowell Community Health Center is seeking a Full-Time Nurse Community Health Worker/Care Coordinator to join their dynamic team in Lowell, Massachusetts. The role focuses on providing patient support within an outpatient setting, combining administrative tasks with recovery coaching.

The successful candidate will have lived experience with sustained recovery and excellent organizational skills. Key responsibilities include patient documentation assistance, team collaboration, and adherence to health standards in a supportive role.

Qualifications

• Experience in peer support and mentoring in the recovery process.
• Excellent customer service skills for interactions with patients and staff.
• Ability to maintain high attention to detail and organizational skills.

Responsibilities

• Provide peer support and mentoring in the recovery process.
• Assist patients with medical form documentation and access to services.
• Attend relevant meetings and trainings for ongoing development.

Skills

Organization skills

Multi-tasking ability

Communication skills

Education

Lived experience with sustained recovery

Job description

Based in the heart of downtown Lowell, Massachusetts, Lowell Community Health Center is currently seeking a Full-Time Nurse Community Health Worker/Care Coordinator.

Job Description

This position combines administrative abilities and Substance Use Disorder (SUD) recovery coaching responsibilities in an outpatient setting. This position helps promote and maintain a well-coordinated and efficient operation in an atmosphere that promotes a positive and professional experience for our patient population. The OBAT SUD Recovery Coach performs a variety of clinical support functions to facilitate the smooth flow of operations. As an integral member of the patient care team, has a special role in working closely with the providers in their relationship with the patient and facilitates contact and support with the patient following referral to the OBAT Program. The Recovery Coach works with the OBAT clinical care team to ensure that the goals of the Health Center mission are accomplished. The Recovery Coach, he/she will provide recovery support services which will assist patients in achieving sustained recovery. This position will facilitate patient access to recovery-oriented SUD treatment, resources and community recovery groups. The recovery Coach will bridge treatment systems into a more holistic care model through providing support across multiple systems of care. The recovery support services designed to generate individualized recovery options and assist patients to remove challenges to/of recovery.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide peer support and mentoring in the recovery process
• Provide and help ensure the provision of excellent customer service to both external customers (e.g., patients, hospital staff, etc.) and internal customers (providers, medical records staff, business staff, etc.)
• Distribute appropriate medical forms to clients for documentation. Assist patients, when needed, in completing state required forms and other forms as needed. Request other staff to assist patient when language appropriate.
• Attend OBAT staff meetings and Lowell CHC all-staff meetings. Attend appropriate training programs as available.
• Perform other job-related duties as assigned, including, but not limited to other administrative responsibilities as assigned.
• Function, if necessary:
  • Welcome patient at each appointment, takes client's vital signs and urine sample for drug screen in a professional and courteous manner.
  • Interview patients to obtain information concerning medical history or other pertinent information.
  • Assist OBAT Nurse as necessary in the following areas: perform laboratory tests, such as pregnancy tests, and maintain laboratory logs per LCHC standards; take and record height and weight, blood pressure, pulse, respiration and O2 saturation.
  • Assist with Vivitrol coordination and assure that Vivitrol medication is coordinated through the appropriate pharmacy on-site prior to client appointments.
  • Document all information in accordance with established requirements.
  • Maintain infection control practice at all times, especially with patients requiring isolation/reverse precautions. Maintain universal precautions in handling blood/body fluids. Maintain TB precautions according to clinic policy.

Qualifications

• Lived experience with sustained recovery required
• Excellent organizational skills (oral and written) and the ability to excel at details and multi-tasking and the knowledge, skill and/or ability required to successfully complete the essential duties and responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Additional Information

All your information will be kept confidential according to EEO guidelines.