Recovery Claims Supervisor — Lead a High-Performance Team

Project Resources Group; Charlotte (NC); On-site; USD 60,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan with company 1‑

Short-term disability

Paid time off and holidays

Company-paid life insurance

Job summary

Project Resources Group is seeking a Claims Supervisor to lead a team of Recovery Specialists in a fast-paced, in-office setting. The role focuses on coaching, accountability, and optimizing recovery outcomes, with a hands-on leadership approach and experience in related industries such as recovery, collections, or insurance.

The ideal candidate will guide performance, analyze metrics, ensure compliance, and collaborate with Claims Manager and field leadership to implement best practices.

Qualifications

• 2+ years of leadership or supervisory experience.
• 3+ years of experience in recovery, collections, construction, insurance, finance, or a related industry.
• Bachelor's degree preferred.
• Proficiency in Microsoft Office Suite and the ability to quickly learn and navigate multiple business systems and applications.
• Strong written, verbal, and interpersonal communication skills.

Responsibilities

• Lead, coach, and develop a team of Recovery Specialists to achieve monthly recovery and productivity goals.
• Drive accountability for recovery performance, liquidation improvement, quality, and operational efficiency.
• Monitor and manage key performance metrics, including claims worked, call volume, and recovery results, to maximize team effectiveness.
• Provide guidance and support in complex claim situations, including escalation and de-escalation efforts, while identifying and implementing process improvements.
• Foster a positive, high-performance culture in a fast-paced, results-driven environment.
• Partner with the Claims Manager and field leadership to execute strategic initiatives and align operations with industry best practices.

Skills

Leadership

Supervisory experience

Communication skills

Microsoft Office

Analytical problem solving

Education

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

Project Resources Group is seeking a Claims Supervisor to lead a team of Recovery Specialists in a fast-paced, in-office setting. The role focuses on coaching, accountability, and optimizing recovery outcomes, with a hands-on leadership approach and experience in related industries such as recovery, collections, or insurance.

The ideal candidate will guide performance, analyze metrics, ensure compliance, and collaborate with Claims Manager and field leadership to implement best practices.