Single Point of Contact Agent

U.S. Bank; United States; Remote; USD 28,000 - 31,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid time off

Paid holidays

Sick leave

Job summary

U.S. Bank seeks a Loss Mitigation Associate to guide borrowers through options during loss mitigation or foreclosure. You will be a single point of contact, communicating updates and collecting required documents to support retention or disposition decisions.

The role requires handling multiple projects, strong written and verbal communication, and strict adherence to regulatory requirements. This is a remote home-based position with daytime shift expectations and comprehensive benefits.

Qualifications

• High school diploma or equivalent.
• Two to four years of experience in clerical or administrative activities.

Responsibilities

• Providing borrowers a single point of contact while the borrower is working through a loss mitigation option or in an active foreclosure status.
• Facilitates borrowers' assistance programs by helping them understand options available to them.
• Verbal information to borrowers on updates to loss mitigation and foreclosure decisions.
• Acquires additional information and documentation needed from borrowers for retention and disposition options.
• Studies and abides by all regulatory and compliance requirements.

Skills

Issue resolution

Data interpretation

Multi-project management

Verbal and written communication

Adaptability

Education

High school diploma or equivalent

Tools

Word processing

Spreadsheets

Database software

Job description

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at - all from Day One.

Job Description

Providing borrowers a single point of contact while the borrower is working through a loss mitigation option or in an active foreclosure status. Facilitates borrowers' assistance programs by helping them understand options available to them. Verbally provides information to borrowers on updates to loss mitigation and foreclosure decisions. Acquires additional information and documentation needed from borrowers for retention and disposition options. Studies and abides by all regulatory and compliance requirements.

Basic Qualifications

• High school diploma or equivalent
• Two to four years of experience in clerical or administrative activities

Preferred Skills/Experience

• Ability to identify and resolve issues/exceptions and interpret/analyze data under limited supervision
• Ability to research and manage multiple projects and deadlines simultaneously
• Proficient PC skills, particularly word processing, spreadsheet and data base software
• Effective verbal and written communication skills
• Ability to acclimate to an ever changing environment

Shift Expectations: 11am to 8pm Central Time

Location Expectations: This role is designated as U.S. Home Based Remote.

Benefits

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $22.50