Recoveries Analyst – Customer Care & Risk (Austin)

Ampcus Inc; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Ampcus Inc is seeking a Recoveries Analyst/Customer Service Representative in Austin, TX. This position involves investigating account transactions to recover funds, processing chargebacks, and collaborating with various teams. Candidates should have a strong customer service background, excellent analytical, writing skills, and preferably experience in fraud analysis.

The role requires attention to detail and the ability to multi-task. A college degree is preferred, but not mandatory. The job is a 6-month contract with the possibility of extension.

Qualifications

• Minimum 1 year experience in collections or fraud analysis preferred.
• Ability to deliver difficult news diplomatically.
• Extreme attention to detail required.

Responsibilities

• Investigate account transactions for potential recovery.
• Process chargebacks with card associations.
• Adhere to strict compliance and regulatory requirements.

Skills

Strong customer service background

Ability to analyze financial transactions

Excellent writing skills

Strong math and problem-solving skills

Education

College degree preferred

Tools

MS Word

Excel

Access

Job description

Ampcus Inc is seeking a Recoveries Analyst/Customer Service Representative in Austin, TX. This position involves investigating account transactions to recover funds, processing chargebacks, and collaborating with various teams. Candidates should have a strong customer service background, excellent analytical, writing skills, and preferably experience in fraud analysis.

The role requires attention to detail and the ability to multi-task. A college degree is preferred, but not mandatory. The job is a 6-month contract with the possibility of extension.