"Recoveries Analyst" or "Customer Service Representative"

Ampcus Inc; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Ampcus Inc is seeking a Recoveries Analyst/Customer Service Representative in Austin, TX. This position involves investigating account transactions to recover funds, processing chargebacks, and collaborating with various teams. Candidates should have a strong customer service background, excellent analytical, writing skills, and preferably experience in fraud analysis.

The role requires attention to detail and the ability to multi-task. A college degree is preferred, but not mandatory. The job is a 6-month contract with the possibility of extension.

Qualifications

• Minimum 1 year experience in collections or fraud analysis preferred.
• Ability to deliver difficult news diplomatically.
• Extreme attention to detail required.

Responsibilities

• Investigate account transactions for potential recovery.
• Process chargebacks with card associations.
• Adhere to strict compliance and regulatory requirements.

Skills

Strong customer service background

Ability to analyze financial transactions

Excellent writing skills

Strong math and problem-solving skills

Education

College degree preferred

Tools

MS Word

Excel

Access

Job description

"Recoveries Analyst" or "Customer Service Representative"

• Contract

*Confidential*

Hello,

We have direct client requirement.

Job Title: Recoveries Analyst/ Customer Service Representative
Location: 6505 Airport Dr, Suite 100, Austin, TX - 78701
Duration: 6 months Contract on W2
Job ID: 3006

Responsibilities

• Investigate account transactions to determine whether or not outstanding funds can be recovered from merchants
• Process chargebacks with the card associations (MC/Visa)
• Apply risk mitigation strategies in the areas of Risk Management, Overdrawn Analysis, Collections, and Recoveries
• Suggest and implement new risk strategy recommendations for system and process enhancements to mitigate future losses
• Collaborate with Customer Service and other teams within the Risk Department on special projects
• Adhere to a strict attendance and punctuality policy
• Adhere to strict compliance and regulatory requirements
• Responsible for phone calls, fax processing, and account management

Skills / Education / Experience

• Strong customer service background required; prefer experience with escalated calls
• Ability to gather facts and deliver unwanted news with diplomacy
• Excellent writing skills with the ability to communicate effectively to customers, co-workers and management
• One or more years of previous experience in collections or fraud analysis preferred
• Ability to analyze financial transactions and investigate suspicious activity
• Strong math skills and problem solving skills, with extreme attention to detail
• Ability to multi-task and work on various accounts and issues consecutively

Preferred Experience

• Familiarity with ACH, NACHA, processing in payment card industry or bank back office
• Proficient in MS Word, Excel and Access
• Ability to work flexible schedule
• Experience working for a bank, financial institution, or with billing statements preferred
• Experience in database management, analysis and data mining preferred
• College degree preferred, but not required

As provided in NetSpend’s Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws.

Local to Austin, TX - 78701

Work Authorization: Citizen and GC's Only

Direct Contact: Shalini 703-349-1858