Records & Transcript Services Specialist

University of North Dakota; Grand Forks (ND); On-site; USD 36,000 - 44,000; Full time

Job summary

University of North Dakota in Grand Forks, ND is seeking a Registrar Support Specialist to join the Office of the Registrar. This role handles transcript requests, readmission processing, and catalog support, serving students, faculty, and staff.

Responsibilities include coordinating tools like Parchment and CourseLeaf, ensuring accuracy, and protecting FERPA compliance while providing reliable information by phone, email, and in person. On-site work at the Grand Forks campus is required.

Qualifications

• High school diploma or equivalent.
• 1 year of related work experience.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Strong oral and written communication skills.
• Ability to handle confidential information and meet deadlines.

Responsibilities

• Process transcript requests via Parchment, including current, archived, third‑party, and mail requests; research historical records as needed.
• Coordinate publication of the University Academic Catalog using CourseLeaf; manage timelines and workflows; review content for accuracy.
• Process readmission applications by reviewing eligibility, updating records, verifying transcripts and transfer credits.
• Provide information and assistance regarding registration, student records, graduation, readmission, and related Registrar services in compliance with FERPA.
• Provide backup support for enrollment and degree verifications; prepare official verification documents.
• Serve as contact for American College of Norway students and staff; assist with registration, transcripts, and transfer credit.
• Research and resolve enrollment and student record reporting errors through National Student Clearinghouse.

Skills

Word

Excel

Outlook

Communication

Interpersonal skills

Tools

Parchment (transcript service)

CourseLeaf Catalog

Job description

University of North Dakota in Grand Forks, ND is seeking a Registrar Support Specialist to join the Office of the Registrar. This role handles transcript requests, readmission processing, and catalog support, serving students, faculty, and staff.

Responsibilities include coordinating tools like Parchment and CourseLeaf, ensuring accuracy, and protecting FERPA compliance while providing reliable information by phone, email, and in person. On-site work at the Grand Forks campus is required.