Records Technician II - Fire

City of Boise; Boise (ID); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical coverage for you and family

PERSI retirement with employer contrib

Paid time off and holidays

Job summary

City of Boise seeks a Records Technician II - Fire to manage electronic and paper records, handle public records requests, redact and release documents, and support retention and compliance in a public safety setting.

The role requires high school diploma, 2 years in an office environment or equivalent experience, and offers a hybrid work arrangement with strong benefits and a supportive team.

Qualifications

• Data entry skills using computer software and attention to detail.
• Customer service experience via personal interaction and telephone.
• Ability to follow office procedures and maintain accuracy.

Responsibilities

• Maintain electronic and paper records with accuracy and security.
• Process public records requests and redact documents as required.
• Support retention, archiving, destruction and transfer per laws and procedures.

Skills

Data entry

Customer service

Detail-oriented

Education

High school diploma

Tools

Office software

Records management systems

Job description

Join the Boise Fire Department as a Records Technician II - Fire and play an important role in keeping department records accurate, accessible and secure. This position manages a variety of electronic and paper records, processes public records requests, prepares and redacts documents and digital media for release, and supports records retention and compliance. You’ll work with staff across the department, outside agencies and the public while helping improve document workflows and records processes. This is a great opportunity for someone who is highly organized, detail-oriented and comfortable handling sensitive information in a public safety environment.

To ensure internal equity and alignment with the approved budget for this position, offers are made within the posted hiring range. Although the hiring range is fixed, employees receive an exceptional benefits and total rewards package that enhances the overall value of employment with the City of Boise.

Required Knowledge, Experience, And Training

• High school diploma
• Two years of experience working in a professional office environment, using computer software systems to enter data, handling records and providing customer service via personal interaction and telephone
• Or an equivalent combination of education and/or experience.

Special Requirements

Applicants must be able to pass:

• City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation
• Boise Police Department Criminal Justice Information System Background Check (BPD CJIS)
• Hybrid Work Eligible

Why the City of Boise?

The benefits are real and among the best in the Treasure Valley:

• 100% Employer paid medical coverage for you and your family.
• PERSI retirement (11.96% Employer Contribution) plus employer-matched 401(k)/457b
• 10 hours vacation/month (grows with tenure), 12 paid holidays, and 8 hours sick leave/month
• 10 weeks paid parental leave
• $500 annual wellbeing incentive
• Tuition reimbursement and free local bus pass
• Basic life and long-term disability insurance at no cost

Disclaimer:

This job posting may close earlier than the listed closing date. If this occurs, a minimum of 24 hours’ notice will be provided prior to closing.

Applications received for this recruitment may be used to fill similar vacancies within the City of Boise as they occur.

Handles moderately complex issues and problems and refers more complex issues to higher-level staff. Is capable of performing all duties of a Records Technician I and provides team support and training, as needed.

Processes and maintains paper and electronic fire records in department records and content-management systems. Scans, copies, indexes, uploads, organizes, retrieves and transfers records; maintains accurate metadata and file structures; reviews records for completeness and accuracy; and supports retention, archival, destruction and transfer in accordance with law and department procedures. Protects confidential, restricted and personnel information.

Receives, researches, processes and tracks public records requests from internal and external customers. Locates responsive information across systems and prepares records for release, including organizing, reviewing and redacting documents, photos, audio, video and other digital records. Explains applicable procedures, provides timely customer service and refers complex or sensitive issues to higher-level staff.

Supports department records compliance and operations by maintaining document libraries, forms, policies, procedures, manuals, governance documents, personnel files and related workflows. Performs quality-control reviews, audits, reports and reconciliations; follows up to obtain missing information; and recommends process improvements. Performs all Records Technician I duties and provides team support and training as needed.

Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.

Additional Required Knowledge, Experience, And Training

Knowledge of:

• Administrative and office practices and customer service techniques
• Records management, public records processing and document retention principles
• Electronic records and content-management systems, indexing, metadata and standard office software
• Confidentiality requirements for personnel, departmental, restricted and public records
• Records quality control, data reconciliation and reporting practices

Ability to:

• Perform detailed work accurately, independently and as part of a team
• Exercise sound judgment, tact, discretion and professionalism while maintaining confidentiality
• Organize, categorize, research and maintain accurate records across multiple systems
• Read and apply policies, procedures, retention schedules and public records requirements
• Compile, review, redact and prepare records for authorized release
• Communicate effectively and provide responsive service to internal and external customers
• Prioritize multiple assignments, meet deadlines and identify process improvements
• Learn department systems, procedures and document workflows
• Communicate effectively in the English language at a level necessary for efficient job performance
• Perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation.

Preferred Knowledge, Experience, And Training

Four years of direct experience in records management, document control, public records processing or related administrative work.

Experience in a public safety, fire service or law enforcement environment.

Familiarity with records retention schedules and public records laws.

Experience with electronic content-management or records-management systems.

Experience redacting and preparing documents and multimedia records for release.

Physical Efforts

While performing the duties of this job the employee is occasionally lifting/carrying up to 20 pounds. Also, the employee is occasionally pushing/pulling up to 20 pounds. The noise level is occasionally moderate. Work includes sensory ability to talk and hear. Work in this position also includes close vision, distance vision, peripheral vision and depth perception. Employees will sit, stand, walk, reach and grasp. Position requires hand/finger dexterity.

Working Environment

The work environment will include inside conditions.