Police Records Technician II

Boise Arts & History; Boise (ID); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Zero-cost medical coverage

PERSI retirement

Vacation & holidays

Parental leave

Wellbeing incentive

Tuition reimbursement

Life insurance

Bus pass

Job summary

City of Boise is seeking a Police Records Technician II to review and process police reports, maintain accurate records, and prepare case information for prosecutors and other agencies. This role supports officers, detectives, and the community by ensuring critical information is complete and accessible when needed.

The position requires attention to detail, comfort with complex information and computer systems, and the ability to maintain accuracy in a fast-paced public safety environment.

Qualifications

• High school diploma.
• Two years of experience in a professional office environment using computer software to enter data, handling records and providing customer service.
• Or an equivalent combination of education and/or experience.

Responsibilities

• Review and process police reports to ensure accuracy.
• Maintain confidential records and organize case information for prosecutors and agencies.
• Prepare case information for prosecutors and other agencies.
• Assist officers, detectives and the public with records requests.
• Coordinate with internal teams to ensure complete and accessible records.

Skills

Attention to detail

Data entry

Customer service

English communication

Education

High school diploma or equivalent

Two years of office experience

Tools

Computers & software

Records management systems

NIBRS familiarity

Job description

Join the Boise Police Department as a Police Records Technician II and play an important behind-the-scenes role in supporting officers, detectives and the community. In this position, you’ll review and process police reports, maintain accurate and confidential records, prepare case information for prosecutors and other agencies, and help ensure critical law enforcement information is complete and accessible when it’s needed.

This role is a good fit for someone who is detail-oriented, comfortable working with complex information and computer systems, and able to maintain accuracy in a fast-paced public safety environment.

This position works a four-day, 10-hour schedule (4/10s) and operates across day, swing and graveyard shifts, including weekends and holidays. Initial training will take place on swing and graveyard shifts, and new employees should expect to likely be assigned to a swing or graveyard shift after training. Employees assigned to qualifying swing or graveyard shifts receive additional shift differential pay.

To ensure internal equity and alignment with the approved budget for this position, offers are made within the posted hiring range. Although the hiring range is fixed, employees receive an exceptional benefits and total rewards package that enhances the overall value of employment with the City of Boise.

Required Knowledge, Experience, And Training

• High school diploma
• Two years of experience working in a professional office environment, using computer software systems to enter data, handling records and providing customer service via personal interaction and telephone
• Or an equivalent combination of education and/or experience.

Licensing And Other Requirements

• Have or obtain within six months of employment: National Crime Information Center (NCIC) certification and teletype familiarity.

Special Requirements

Applicants must be able to pass:

• City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation
• Boise Police Department Criminal Justice Information System Background Check (BPD CJIS)

Why the City of Boise?

The benefits are real and among the best in the Treasure Valley:

• Zero-cost premium medical coverage for you and your family (an estimated $10,000 - 20,000 value)
• PERSI retirement (11.96% Employer Contribution) plus employer-matched 401(k)/457b
• 10 hours vacation/month (grows with tenure), 12 paid holidays, and 8 hours sick leave/month
• 10 weeks paid parental leave
• $500 annual wellbeing incentive
• Tuition reimbursement and free local bus pass
• Basic life and long-term disability insurance at no cost

Disclaimer:

This job posting may close earlier than the listed closing date. If this occurs, a minimum of 24 hours’ notice will be provided prior to closing.

Applications received for this recruitment may be used to fill similar vacancies within the City of Boise as they occur.

Handles moderately complex issues and problems and refers more complex issues to higher-level staff. Is capable of performing all duties of a Records Technician I and provides team support and training, as needed.

Processes police records according to records management regulations, policies and procedures. Reads and interprets crime reports which include city, state and federal statutes. Utilizes Federal Bureau of Investigations (FBI) guidelines to classify events into the records management system.

Maintains security, privacy and confidentiality of police records. Determines which police records can be released to other agencies according to policies and procedures.

Classifies and updates police report data and documents electronically transferred into the Records Management System using the National Incident-Based Reporting (NIBRS) federal regulations. Provides error checking and system/data audits for quality. Prepares specific reports. Enters, updates and purges and validates pertinent data according to governing rules, policies and procedures.

Provides administrative and technical support to internal police staff using software systems. Assists the public in obtaining police services by determining their needs and directing them to the appropriate resources.

Packages case reports for submission to the City of Boise and Ada County Prosecutor's Offices, including submitting electronic documents, photos and citations. Coordinates with operations units to assist with compiling complete case reports. Coordinates with outside agencies to provide and gather information necessary to process cases. Ensures all agencies involved have appropriate paperwork about relevant cases.

Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.

Additional Required Knowledge, Experience, And Training

Knowledge of:

• General office practices, procedures and equipment
• Computer usage, including related software
• Customer service techniques
• Mathematical computations and data operations
• Organization and evaluation of crime report data
• The functions of law enforcement.

Ability to:

• Work with high levels of accuracy, both independently and as part of a team
• Operate with sound professional judgment and ethics, displaying tact, discretion and professionalism
• Communicate effectively in the English language at a level necessary for efficient job performance
• Perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation.

Preferred Knowledge, Experience, And Training

• Four years of direct experience in law enforcement records.
• National Crime Information Center (NCIC) certification and teletype familiarity.
• Understanding of the National Incident-Based Reporting System (NIBRS) and guidelines.

The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Efforts

While performing the duties of this job the employee is occasionally lifting/carrying up to 20 pounds. Also, the employee is occasionally pushing/pulling up to 20 pounds. The noise level is occasionally moderate. Work includes sensory ability to talk and hear. Work in this position also includes close vision, distance vision, peripheral vision and depth perception. Employees will sit, stand, walk, reach and grasp. Position requires hand/finger dexterity.

Working Environment

The work environment will include inside conditions.

This position works: day, swing and night shifts as well as weekends and holidays.