RECORDS TECHNICIAN - 60052002

My Florida CFO; West Palm Beach (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

The Department of Children and Families in Florida is seeking a Records Technician (OPS) to receive, review, and assign abuse reports from the Florida Abuse Hotline. This role coordinates with FAHIS, CIS, and FSFN to keep investigations on track.

You will prepare intake case records for CPI, assign cases, maintain logs, archive files, and provide clerical support to the Family Safety Unit. A high school diploma and basic Microsoft Office skills are required; Spanish/Creole skills are a plus and

Qualifications

• High School Diploma.
• Two years of clerical experience preferred.
• Ability to speak/read/write Spanish/Creole is a plus.
• Basic Microsoft Suite Knowledge (Outlook, Excel, Word)
• Telephonic skills with multiple lines

Responsibilities

• Receive, review and assign abuse reports from the Florida Abuse Hotline.
• Follow up with supervisory personnel to ensure awareness of pending investigations and staff assignments.
• Ensure the Child Safety Risk Assessment is completed within prescribed timeframes.
• Print and review abuse reports and coordinate with FAHIS, CIS and FSFN.
• Review databases for previous/open investigations and involvement with other safety programs.
• Provide clerical support for a multi-function Family Safety Unit.
• Prepare intake case records for CPI for cases received over the Hotline and FSFN notifications.
• Assign cases to CPI or CPI Supervisor and maintain case logs.

Skills

MS Office

Telephonic skills

Spanish/Creole language skills

Education

High School Diploma

Job description

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The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:882288

Agency: Children and Families

Working Title: RECORDS TECHNICIAN - 60052002

This posting will be used to fill position vacancies in OPS.

Current employees will be compensated in accordance with the DCF salary policy.

What you will do :

In this position you will be responsible for receiving, reviewing and assigning all abuse reports received from the Florida Abuse Hotline. Additionally you will follow up with the appropriate supervisory personnel to ensure they are aware of pending investigations and staff assignments. This enables the supervisor to ensure the Child Safety Risk Assessment is completed within the prescribed timeframes.

How you will make an impact :

• Print and review all abuse reports received from the Hotline and OTI requests called in from other counties. This requires coordination with the Florida Abuse Hotline Information system (FAHIS), Child Information System (CIS) and Florida Safe Families Network (FSFN).
• Review appropriate databases for the previous or open investigations and child family involvement with other family safety programs.
• Provide clerical support for a multi-function Family Safety Unit.
• Prepare intake case records for Child Protective Investigator for cases received over the Child Abuse Hotline. *Case is then assigned in Florida Safe Families Network (FSFN) and CPI is notified. This same procedure is followed for any Out-of-town Inquiry Request that is received.
• Assign cases to CPI or CPI Supervisor.
• Package investigation information and conduct diligent searches.
• Archive case files and maintain rotation and case logs.
• Maintain rotation and case logs.

Qualifications:

• High School Diploma.
• Two years of clerical experience preferred.
• Ability to speak/read/write Spanish/Creole isa plus
• Basic Microsoft Suite Knowledge (Outlook, Excel, Word)
• Telephonic skills with multiple lines

Knowledge, Skills, and Abilities:

• Knowledge of the principles and techniques of effective communication.
• Knowledge of the methods for organizing and presenting data.
• Ability to conduct meetings and to make presentations.
• Ability to collect, record and analyze data relating to records or operational procedures.
• Ability to utilize problem-solving techniques.
• Ability to prepare reports.
• Ability to make decisions in a timely manner.
• Ability to understand and apply applicable rules, regulations, policies and procedures.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• No state income tax for residents of Florida;
• Annual and Sick Leave benefits ;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options ;
• Retirement plan options, including employer contributions

With 12,000 employees across the state DCF promotes opportunities and training for all. Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding. All employees are encouraged to take advantage of available Department opportunities for advancement and professional development.

About Department of Children and Families:

Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Vision: We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families. In collaboration with community stakeholders, we will deliver world class and continuously improving service focused on providing the people we serve with the level and quality that we would demand and expect for our own families.

Values: A workforce that operates with integrity maintains loyalty to a code of ethics that requires the courage to take responsibility for providing the highest quality of service to the vulnerable. We are a solutions-focused learning organization built on a foundation of transparency in action and accountability of results. Both within the organization and among our stakeholders, we thrive in a culture of respect for diversity of opinion that is nurtured through open communication. High performing and committed, we are unified in our goal of excellence in achieving quality outcomes for those we serve.

• If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending on the date of your retirement.
• The position will perform all job tasks in accordance with laws, rules, regulations, policies and requirements applicable to state and federal laws or procedures.
• We hire only U.S. citizens and lawfully authorized alien workers.

Participation in the State of Florida Direct Deposit Program is required as a condition of employment per F.S. 110.113, and enrollment must be completed within the first 30 calendar days of your appointment.

SELECTIVE SERVICE:

Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: http://www.sss.gov .

BACKGROUND SCREENING REQUIREMENT:

It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.

Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans ..(the rest truncated message? maybe omitted). Veterans …documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

Location:

WEST PALM BEACH, FL, US, 33401

Nearest Major Market: Palm Beach
Nearest Secondary Market Miami

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.