Records Technician

City of Aurora; Norfolk (VA); In loco; USD 49.000 - 62.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive compensation

Light rail access

On-site fitness center

Educational programs

Innovation spaces

Descrizione del lavoro

City of Aurora seeks a Records Technician to handle incoming calls, process and disseminate criminal information to law enforcement, courts, and the public with accuracy and strong customer service.

The role requires high school diploma, data entry experience, and knowledge of records management; CCIC/NCIC certification is preferred and CCRN master certification is a plus. The position is on-site in Aurora with competitive pay and benefits.

Competenze

• High School Diploma or GED, with official transcript.
• At least 1 year of general office or clerical experience including data entry.
• CCIC/NCIC certification preferred but must be obtained within 6 months.
• Colorado CCRN Master Certification preferred but not required.
• Experience in judicial or law enforcement environment preferred.

Mansioni

• Answer calls and manage incoming information for records.
• Track, file, scan documents and distribute records.
• Enter data into multiple databases and CAD systems.
• Assist with subpoenas and court coordination.
• Prepare digital evidence for discovery and distribution.
• Ensure confidentiality and data protection in all tasks.

Conoscenze

Data entry

Customer service

Records management

Attention to detail

Communication

Formazione

High School Diploma or GED

Strumenti

CCIC/NCIC access

CRM/databases

Descrizione del lavoro

JOB LOCATION

15001 E Alameda Pkwy Aurora, Colorado 80012-1554

Cityof Aurora,Colorado

It is an exciting time to work for the City of Aurora, we’re growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity , Respect, Professionalism , and Customer Service , and we welcome all who share these values to apply.

Why Work for Aurora?

• Make a difference in the lives of real people every day
• Diverse community
• Competitive total compensation package
• Well-Funded General Employees Retirement Plan
• Light rail station minutes away
• On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
• Access to innovation workspaces

PRIMARY DUTIES & RESPONSIBILITIES

**This job announcement is for collecting candidate applications for current and future Records Technicians. Applicants will be contacted only when a position need is identified, and qualifications match the needs of the position. **

The deadline to submit applications is October 29th, 2026, However, it is subject to close at any time without prior notice once a sufficient pool of qualified applicants is obtained.

**All applicants who pass through minimum qualifications must be sent through a Critical exam, interview, and thorough police background which includes fingerprints and polygraphs.

The hiring range for this position is $23.73 - $29.66 hourly.

OVERVIEW OF POSITION / DEPARTMENT

The Records Technician is responsible for incoming phone calls, collecting, processing, storing, and disseminating criminal information and reports to law enforcement personnel, courts, and the public with efficiency and strong customer service.

PRIMARY DUTIES & RESPONSIBILITIES

• Tracks, distribute files and scan documents.
• Completes and transcribes a variety of reports
• Routes information internally for follow up
• Data entry and ensures the protection of confidential data
• Maintains complex record keeping and reporting systems; enters, modifies, and updates multiple data bases in local, State and National computer systems.
• Works extensively with Law Enforcement personnel both internally and from other jurisdictions; communications both verbal and electronic.
• Refers calls for police service to dispatch when an officer is required
• Interviews with crime victims and reviews information on police reports
• Enters and retrieves information via computer aided dispatch (CAD) terminal.
• Enters and retrieves information in law enforcement database systems
• Maintains accurate criminal history and warrant information
• Advises citizens of procedures and laws
• Basic knowledge of laws governing Colorado Criminal Justice Records Act and other applicable laws for processing requests for criminal justice records.
• Troubleshoots, researches, and solves digital evidence/media questions/issues.
• Prepares and distributes digital evidence/media to applicable District and City Attorney’s for Discovery; follows record dissemination laws, policies, and procedures.
• Prepares digital evidence/media for release on simple cases not requiring in depth legal review.
• Operates a variety of office machines.
• Coordinate and schedule City employees (primarily sworn officers) availability to respond to Court subpoenas resulting from criminal proceedings
• Coordinates and monitors officer’s court appearances
• Collection, logging and dissemination of subpoenas received by department members
• Performs additional duties as assigned

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice

MINIMUM QUALIFICATIONS & WORKING CONDITIONS

An equivalent combination of education, training, and experience that demonstrates the required knowledge, skills, and abilities may be considered.

Education:

• High School Diploma or GED. The selected candidate will be required to submit proof, in the form of an official transcript of the highest level of education completed as indicated on their application and/or resume.

Experience:

• One (1) year of general office or clerical experience including data entry and customer service experience.

Licenses and Certifications:

• CCIC/NCIC certification preferred but required within 6 months of employment.
• Colorado Certified Records Network (CCRN) Master Certification preferred but not required.

Preferred Experience:

• Two (2) years office, clerical, and/or legal experience to include data entry and customer service.
• Experience working in a judicial or law enforcement environment.

Knowledge:

• Knowledge of office practices and procedures; business English.
• Manual and computer filing and records management systems and databases.
• Complex record keeping systems; Word, Windows.

Abilities:

• Ability to establish and maintain effective working relationships with employees and citizens.
• Handle stressful situations with tact and diplomacy.
• Communicate effectively both orally and in writing.
• Perform complex data entry activities, attention to detail.
• Work any shift (Days, Nights,Weekends) including holidays.
• Ability to give and receive constructive feedback

Skills :

• Skill in passing a CritiCall Exam, that measures skills in 10 different competencies which include: Data entry, sentence clarity, and multi-tasking

Essential Personnel:

• When a local announcement of emergency or disaster is declared by the City, all City of Aurora employees may be required to work as essential personnel.

Physical Demands:

• Sedentary physical work that involves moving no more than 10 pounds at a time
• Frequent lifting, carrying, walking, and standing.
• Hand/eye coordination to operate computer keyboard.
• Vision to read and interpret reports, documents, and other written information.
• Frequent speech communication and hearing to maintain communication with employees and citizens.
• Memory to retain updated processes, complete tasks that are important but infrequent and highly technical tasks.
• Critical thinking to navigate technical tasks; use resources when unsure and Lead or Supervisor is not available
• Judgment to ensure confidential information remains protected

Work Environment:

• Essential duties performed primarily on-site in clean, comfortable environment with some shared workstations and equipment.
• Shift work to include days, nights, working weekends and holidays.
• Critical thinking to navigate technical tasks; use resources when unsure and Lead or Supervisor is not available
• Judgment to ensure confidential information remains protected
• Shift work to include days, nights, working weekends and holidays
• Please note that the Records Division cannot guarantee shifts.
• Shifts are Bid on each year based on seniority.

Equipment Used:

• Frequently uses computer keyboard and telephone, fax machines, copiers, and microfilm equipment.
• This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment.

The city of Aurora will implement furlough days (unpaid days off) for most employees in 2026. The scheduled furlough dates are January 16, April 10, July 2, and December 24.

For Veterans preference:

Please show all of your employment history, including military service and related documentation (DD214) on the application.

The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.

Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.

Drug Testing, Thorough Criminal Background Check, and Employment References:

As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check.

Applicants selected for safety-sensitive positions are required to complete and pass a drug screening as a condition of employment. Safety sensitive positions include Civil Service positions within Police and Fire Departments and positions where their job responsibilities have direct and substantial responsibility that would impact the health and safety of others.

Employment references will be conducted on finalists for City of Aurora vacancies.