Recreation Center Assistant Supervisor

City of Aurora; Aurora (CO); On-site; USD 55,000 - 68,000; Full time

Job summary

The City of Aurora is hiring Recreation Center Staff to ensure welcoming and safe facilities, handle registrations, and support programs and events. You will supervise staff, coordinate daily operations, and deliver high-quality customer service to park and recreation users.

Responsibilities include operating POS systems, managing registrations, balancing cash, and assisting with program logistics. A Bachelor's degree and 3 years’ related experience with 1 year of supervision are required.

Qualifications

• Bachelor's Degree in a related field is required.
• 3 years of recreation center operations experience with supervisory experience.
• Strong knowledge of customer service, data entry, and basic office software.

Responsibilities

• Recruit, select, assign, and supervise staff; provide ongoing coaching and discipline per city procedures.
• Maintain clear communication with customers, staff, and supervisors about updates and operational information.
• Deliver friendly, professional service to customers in person, by phone, or in writing.
• Ensure facility rules and safety procedures are followed.
• Operate POS/recreation software for registrations, memberships, and rentals; manage cash handling.
• Open/close facilities, balance cash drawers, and prepare end-of-shift reports.

Skills

Customer service

Data entry

Microsoft Office

Communication

Conflict resolution

Problem solving

Time management

Planning & scheduling

Education

Bachelor's Degree in related field

Tools

POS software

Job description

JOB LOCATION

30 Del Mar Cir Aurora, Colorado 80011-8256

City of Aurora, Colorado

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.

Why Work for Aurora?

• Make a difference in the lives of real people every day
• Diverse community
• Competitive total compensation package
• Well-Funded General Employees Retirement Plan
• Light rail station minutes away
• On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
• Access to innovation workspaces

PRIMARY DUTIES & RESPONSIBILITIES

The city of Aurora's Parks, Recreation and Open Space (PROS) Department's mission is to encourage active lifestyles and create healthy environments for people, nature and community.

The award-winning operation consists of seven divisions (Golf, Open Space and Natural Resources, Parks Operations, Planning, Design and Construction, Recreation, Business Services and Communications) that collectively manage more than 8,000 acres of open space, 100+ parks, 180+ athletic fields, over 100 miles of trails, three nature centers, two reservoirs, five recreation centers, five golf courses, indoor and outdoor aquatic facilities and one of Colorado's largest municipal urban forestry programs.

Aurora PROS is committed to delivering exceptional public service while being responsible stewards of its diverse system of parks, programs, natural resources and amenities that enhance the daily quality of life for Aurora residents.

The hiring salary for this role is $54,564 - $68,205 annually

Salary To Be Commensurate With Experience.

The deadline to submit applications is October 25, 2026. The City of Aurora will conduct ongoing application screenings on a first-come, first-served basis; once we determine we have a qualified pool of applicants, this position may close quickly and without notice.

Position Overview:

Recreation Center Staff ensure the facility is welcoming, safe, and efficient by assisting customers, managing registrations and transactions, maintaining clean spaces, and supporting programs and events. This role supervises staff and daily operations to ensure consistent, high‑quality service.

Primary Duties & Responsibilities

• Recruit, select, assign, and supervise staff; provide ongoing coaching and administer appropriate discipline fairly and consistently, documenting actions per city procedures
• Maintain clear, timely communication with customers, staff, and supervisors, including sharing updates, concerns, and important operational information
• Provide friendly, professional service by greeting customers and responding to inquiries regarding programs, facilities, and services in person, by phone, and in writing
• Educate customers about facility rules and safety procedures and ensure compliance
• Resolve customer concerns, routine problems, and complaints; elevate issues as needed
• Operate POS/recreation software, including tasks such as account management, registrations, memberships, and facility rentals
• Handle financial transactions
• Balance cash drawers and prepare end-of-shift reconciliation and deposit logs
• Secure deposits, report discrepancies, and follow cash-handling procedures
• Prepare operational or shift reports
• Supervise program registration, membership, and attendance tracking
• Manage logistics for facility rentals, including tours and facility rental agreements
• Monitor inventories and purchase approved supplies
• Oversee chemical storage and recordkeeping
• Provide program support as needed, including assuming duties when required
• Assist with setup, teardown, and equipment organization
• Maintain knowledge of policies and procedures
• Responds to emergencies
• Perform routine cleaning and light janitorial duties
• Open and close facilities following established checklists; ensure readiness, cleanliness, and safety
• Perform other duties as assigned

The listed primary duties and responsibilities are not a comprehensive list of expectations for the job. Duties and responsibilities may change at any time with or without notice.

MINIMUM QUALIFICATIONS & WORKING CONDITIONS

Education:

• Bachelor's Degree in a related field

Experience:

• 3 years of experience in recreation center operations or a related field
• 1 year of supervisory experience

Knowledge:

• Knowledge of business English, spelling, and math
• Customer service best practices
• Personal computers and related software applications

Skills:

• Computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
• Strong customer service
• Accurate data entry
• Conflict resolution
• Problem solving
• Organizational and time management
• Planning and scheduling

Abilities:

• Establish and maintain effective working relationships with employees, citizens and elected officials
• Communicate effectively both verbally and in writing
• Handle sensitive situations with tact and diplomacy
• Perform effectively in fast-paced and high-pressure environment
• Maintain accurate records, prepare reports as needed
• Understand, interpret and apply applicable rules, regulations and policies
• Motivate staff, create a positive work environment, and hold staff accountable for achieving goals and developing their skills

Licenses And Certifications Required:

• CPR/AED & First Aid within the first 6 months of hire

WORKING CONDITIONS

• When a local announcement of emergency or disaster is declared by the city, all city of Aurora employees may be required to work as essential personnel.

Physical Demands:

• Moderate physical work that involves moving no more than 50 pounds with or without assistance at a time
• May require occasional pushing, pulling, bending and stooping
• Occasional lifting, carrying, walking and standing for extended periods
• Frequent hand/eye coordination to operate computer keyboard and office equipment
• Clear vision to read and interpret reports, computer data and other written material
• Frequent speech communication and hearing to maintain communication with employees and citizens

Work Environment:

• Works primarily in a clean, comfortable environment;, requires offsite work at various recreational facilities, public buildings and/or parks;, works both indoors and outdoors in varying types of weather

Equipment Used:

• Standard office equipment including personal computers
• Equipment common to recreation functions
• Janitorial items and equipment such as mops, brooms, and chemicals

The city of Aurora will implement furlough days (unpaid days off) for most employees in 2026. The scheduled furlough dates are January 16, April 10, July 2, and December 24.

For Veterans preference: Please show all of your employment history, including military service and related documentation (DD214) on the application.

The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.

Despite the changes in Colorado law, the City of Aurora maintains a drug‑free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.

Drug Testing, Thorough Criminal Background Check, And Employment References:

As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check.

Applicants selected for safety-sensitive positions are required to complete and pass a drug screening as a condition of employment. Safety sensitive positions include Civil Service positions within Police and Fire Departments and positions where their job responsibilities have direct and substantial responsibility that would impact the health and safety of others.

Employment references will be conducted on finalists for City of Aurora vacancies.