RECORDS SPECIALIST (WT: MOTORIST SERVICES SPECIALIST) - 76005394

Florida; Tallahassee (FL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Annual and Sick Leave Package

Nine Paid Holidays

State Health and Life Insurance

Educational Benefits

Contributory Retirement Plan

Job summary

Florida Department of Highway Safety and Motor Vehicles (FLHSMV) seeks a Records Specialist (WT: Motorist Services Specialist) in Tallahassee to handle all DUI and IID inquiries, update driver records, and compile monthly statistics. The role requires strong communication, data entry, and knowledge of related laws.

Responsibilities include maintaining DUI program files, processing change notices, and ensuring accuracy across systems such as FDLIS and Capture. Bilingual English/Spanish is a plus.

Qualifications

• Knowledge of DUI and IID related laws, statutes and rules.
• Ability to draft correspondence and proofread documents.
• Proficiency with MS Word, Excel, Access and Outlook.
• Data collection and input into driver license databases.
• Strong organizational skills and time management.
• Excellent customer service via phone, fax and email.
• Ability to create and track files and maintain records.
• Ability to interpret laws, regulations, policies, and procedures.

Responsibilities

• Provide operational support to DUI and IID sections and related programs.
• Handle DUI/IID inquiries via phone, fax and email.
• Update drivers' records with accurate information and generate monthly stats.

Skills

DUI/IID laws

Communication skills

Data entry

Time management

Spanish language

Tools

FDLIS

Capture

Motorist Maintenance

Expert

Job description

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RECORDS SPECIALIST (WT: MOTORIST SERVICES SPECIALIST) - 76005394

Date: Sep 28, 2026

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:884407

Agency: Highway Safety and Motor Vehicle

Working Title: RECORDS SPECIALIST (WT: MOTORIST SERVICES SPECIALIST) - 76005394

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.Contact Person: Mary Lewis, [phone], [e-mail] Organization

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

Our Benefits include

• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan

To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers .If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!Duties and Responsibilities

The Compliance Officer position provides operational support to the Driving Under the Influence (DUI) and Ignition Interlock Device (IID) sections and the licensed DUI programs. Responsibilities include handling all DUI and IID inquiries from internal and external customers related to in and out-of-state DUI course/treatment enrollments and completions via phone, fax and/or email; ensuring that customers’ driver records are updated with the correct information; collecting, compiling and submitting end-of-month statistics for the DUI & IID sections; creating and maintaining DUI program files for the section staff; and receiving change notices from the DUI programs and notifying staff of the change. We are looking for applicants who have excellent communication skills; the ability to effectively manage time and multi-task; attention to detail; and experience in interpreting state and federal laws, particularly regarding DUI and or IID issues.

Knowledge, Skills, and Abilities

• Knowledge of DUI and IID related laws, statutes and rules.
• Knowledge of document filing and recordkeeping.
• Ability to draft correspondence.
• Ability to proofread.
• Skill in using Microsoft Word, Excel, Access and Outlook.
• Skill in data collection and data entry into driver license databases.
• Excellent organizational skills including the ability to effectively manage time.
• Skill in providing Customer Service by phone, fax and email.
• Skill in creating and tracking files.
• Skill in interpreting and implementing laws, regulations, policies and procedures.
• Ability to establish and maintain effective working relationships.
• Ability to remain adaptive.
• Ability to work with and maintain confidential information.
• Ability to operate printers, fax machines, speaker phones and a multi-line phone system.
• Skill and ability operating departmental systems (Motorist Maintenance, Expert, Florida Driver License Information System (FDLIS) and Capture).
• Ability to read, write and speak Spanish.

Preferred Qualifications

• Using Microsoft Word, Excel and Outlook.
• Using departmental databases such as Florida Driver License Information System (FDLIS), Capture or Motorist Maintenance
• Operating office equipment to include a multi-line telephone, copier and scanner.
• Reviewing and verifying information, and performing research or investigating.
• Interpreting and applying rules, regulations, laws, policies and procedures.
• Experience in a DUI and/or IID program area.
• Performing data entry, drafting correspondence such as letters, memorandums and/or emails.
• Maintaining files and/or recordkeeping.

General Information

• The state of Florida hires only U.S. citizens and lawfully authorized alien workers. All selected applicants are required to provide identification and either proof of U.S. citizenship or proof of authorization to work in the U.S. The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) does not participate in employment sponsorship for work visa status (e.g., H-1B) or for Curricular Practical Training (CPT) or Optional Practical Training (OPT, STEM OPT).
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI’s Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
• In accordance with Section 110.1128, Florida Statutes, male applicants who were required to register with the Selective Service System must provide proof of registration or documentation verifying exemption status during the hiring process. The elements of the selection process may include a skill assessment and/or oral interview.
• FLHSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.
• The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

Location: TALLAHASSEE, FL, US, 32399 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32317 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32307

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.