Records Specialist, Registration

Lamar University; Beaumont (TX); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health, dental & vision insurance

Life insurance

State of Texas Retirement plans

Tuition covered at 100% for employees,

Spouses and/or eligible dependents

Job summary

Lamar University in Beaumont, TX seeks a Student Records Specialist to join Records & Registration. You will process registrations, updates to demographics, and grading support while safeguarding confidentiality and accuracy of student records.

As the primary contact for registration inquiries, you will deliver exceptional customer service to students, faculty and staff, collaborate with offices, and support transcript services, immunization records, and scheduling in a dynamic campus

Qualifications

• High School diploma or equivalent.
• Minimum of two years of customer service and computer work experience.
• Experience with data entry and Microsoft Office applications.

Responsibilities

• Process registrations, adds/drops/withdrawals and grading support.
• Maintain accuracy and confidentiality of student records.
• Serve as primary contact for registration-related inquiries.
• Assist with transcript services, immunization records, and scheduling support.
• Collaborate with faculty, staff and students to guide academic records and policies.

Skills

Customer service

Data entry

Office software

Education

High School diploma

Associate’s degree (preferred)

Tools

Microsoft Office Suite

Outlook

Excel

Job description

The Student Records Specialist serves as a key member of the Records & Registration team and is responsible for providing exceptional customer service while supporting the administration of student records and registration processes. This position serves as the primary point of contact for registration-related activities, including course registration, adds, drops, withdrawals, course schedule maintenance, and grading support. The role is responsible for maintaining the accuracy, integrity, and confidentiality of student records and demographic data, while ensuring compliance with institutional policies and deadlines. Additionally, the Student Records Specialist collaborates with faculty, staff, and students to provide guidance and support related to academic records, registration services, and student information. This position also provides backup support for student record changes, immunization record maintenance, transcript services, graduation functions, and other departmental operations to ensure efficient and effective service delivery.
Special Note: We are unable to provide visa sponsorship for this position. Candidates must be authorized to work in the United States without the need for sponsorship now or in the future.

Essential Job Functions

Student Registration and Records Processing

• Process student registration transactions, including course registrations, adds, drops, and withdrawals.
• Maintain the accuracy and integrity of student academic records.
  
• Assist with grading processes and record updates.
  
• Ensure compliance with institutional policies and academic deadlines.
  

Customer Service and Student Support

• Serve as the primary customer service representative for the Records & Registration Office.
• Respond to inquiries from students, faculty, staff, and visitors via phone, email, and in-person interactions.
  
• Provide guidance regarding registration procedures, academic records, and university policies.
  
• Direct inquiries to appropriate offices or personnel as needed.
  

Student Data Maintenance and Records Administration

• Process updates to student demographic information, including names, addresses, phone numbers, dates of birth, and other personal data.
• Maintain confidentiality and accuracy of student records.
  
• Assist with the management of student documentation and record retention.

Academic Scheduling and Faculty Support

• Assist with the development and maintenance of the course schedule.
• Support faculty during grading periods and registration cycles.
  
• Collaborate with academic departments and administrative offices to meet scheduling and reporting deadlines.
  

Compliance and Specialized Records Management

• Provide backup support for processing changes to majors, minors, and concentrations.
• Assist with the maintenance of immunization records and related student compliance requirements.
  
• Process and verify required student documentation in accordance with university policies.
  

Minimum and Desired Qualifications

Minimum Qualifications

• High School diploma or equivalent.
  
• Minimum of two (2) years of customer service and computer work experience, preferably in an office setting, call center or help desk.
• Demonstrated experience in computer applications, including data entry and the Microsoft Office Suite, specifically Outlook and Excel.

Desired Qualifications

• Associate’s degree in business administration, office administration or higher education administration or a related field.
• Two or more years of experience working in a higher education environment, preferably in Records and Registration, Admissions, Student Services or a related administrative office.
  
• Experience managing multiple priorities while maintaining a high level of accuracy and meeting established deadlines.
  

Key Competencies

• The ability to provide professional customer service to all students, staff, faculty and campus visitors.
• Maintains a high level of accuracy when processing student records, registration transactions, demographic updates, grading information and compliance documentation.
  
• Works effectively with colleagues across Records and Registration, faculty, student services, finance and other campus departments to achieve departmental goals.
  

Physical Requirements

Although this position is primarily sedentary and involves sitting for extended periods, it occasionally requires movement within office spaces, including accessing storage areas, closets, and filing cabinets. The position may also require occasional lifting, carrying, or transporting boxes, files, and office equipment weighing up to 20 pounds, including placing or retrieving items from shelves or storage locations approximately 3 to 4 feet above the ground.

Job Conditions

Work is primarily performed in a professional office environment with frequent use of standard office equipment.

Who We Are

Home to more than 18,000 students, Lamar University is among the fastest growing Texas colleges and universities. LU is a member of The Texas State University System, which is the first higher education system of Texas and maintains the lowest average tuition and fees of any university system in Texas. With more than 120-degree options and a community that cares, Lamar students are always proud to be Cardinals. Lamar University strives to educate leaders, demonstrate excellence in student learning and career readiness, and pursue research with relevance.
Lamar University is committed to fostering an environment of teamwork where all students, faculty, and staff can learn, work, and become a part of our community.

Benefits

• Health, dental & vision insurance
• Life insurance
• State of Texas Retirement plans
• Tuition covered at 100% for employees, spouses and/or eligible dependents
• Paid time off – vacation, sick, and holidays

Benefits - Lamar University

Lamar University is An Equal Opportunity Employer

Lamar University is proud to provide employment preference to veteran applicants in accordance with Texas 805 Government Code, Section 657.003.

This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.