Records Management Specialist II — Customer-Focused Data Steward

Cgsfederal; Boston (MA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Life Insurance

401k

Flexible Spending Account (Health, De

Commuter

Job summary

CGS Federal is seeking a Records Management Specialist II to provide administrative support for a large Federal agency initiative in the Boston area. In this role you will manage records, organize files and data, ensure compliance with federal standards, and collaborate with cross‑functional teams to anticipate needs and improve processes.

The position emphasizes customer service, documentation, training, and the operation of electronic records systems.

Qualifications

• Previous experience in a customer service role with focus on client satisfaction and support.
• Background in records or data management, including organizing, maintaining, and retrieving information.
• Proficiency with current versions of Microsoft Windows and Microsoft Office Suite.
• Experience with electronic recordkeeping systems or document management platforms.
• Experience in training roles, including designing, writing, and facilitating training materials.

Responsibilities

• Provide administrative support for a large Federal agency initiative.
• Document procedures and support end-users or customers.
• Assist with records management and data organization to ensure accessibility and compliance.

Skills

Customer Service Excellence

Organizational Skills

Time Management

Adaptability with Technology

Training and Development

Effective Communication

Teamwork / Independent Drive

Education

College Degree

Tools

Microsoft Office Suite

Document management platforms

Job description

CGS Federal is seeking a Records Management Specialist II to provide administrative support for a large Federal agency initiative in the Boston area. In this role you will manage records, organize files and data, ensure compliance with federal standards, and collaborate with cross‑functional teams to anticipate needs and improve processes.

The position emphasizes customer service, documentation, training, and the operation of electronic records systems.