Records Management Specialist II

CGS Federal (Contact Government Services); Baltimore (MD); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account

Paid Time Off

Job summary

A federal support services contractor is seeking an experienced Records Management Specialist to provide administrative support for a major government initiative. The ideal candidate will have a background in customer service, records management, and training capability. This full-time role offers a competitive salary and comprehensive benefits package, including health and retirement plans.

Qualifications

• Previous customer service experience focused on client satisfaction.
• Background in records or data management.
• Proficiency in Microsoft Windows and related applications.
• Experience with electronic recordkeeping systems.
• Prior role in training, designing and facilitating modules.

Responsibilities

• Provide administrative support for a large Federal agency initiative.

Skills

Customer Service Excellence

Strong Organizational and Time Management Skills

Adaptability with Technology

Training and Development Capabilities

Effective Communication

Team-Oriented with Independent Drive

Education

College Degree

Tools

Microsoft Office Suite

Electronic Recordkeeping Systems

Job description

CGS is seeking an experienced Records Management Specialist to provide administrative support for a large Federal agency initiative.

Overview

CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. We offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Base pay

$45,000.00/yr - $65,000.00/yr

Employment type

Full-Time, Mid-Level

Department

Office Support

Responsibilities

• Provide administrative support for a large Federal agency initiative.

Skills and attributes for success

• Customer Service Excellence: Demonstrated ability to interact professionally and effectively with a wide range of individuals, providing high-quality support, resolving issues promptly, and maintaining a positive and empathetic approach to service delivery
• Strong Organizational and Time Management Skills: Proven ability to manage records, files, and data systematically and accurately. Strong attention to detail and the ability to prioritize tasks effectively in a fast-paced environment
• Adaptability with Technology: Comfortable working with electronic records systems and adapting quickly to new software or technological processes. A proactive attitude toward learning and implementing digital tools to enhance productivity
• Training and Development Capabilities: Experience delivering training to colleagues or clients, with the ability to develop and write clear, engaging, and comprehensive training materials or instructional content
• Effective Communication: Excellent written and verbal communication skills, especially in documenting procedures, communicating with team members, and supporting end-users or customers
• Team-Oriented with Independent Drive: A collaborative team player who can also work independently, take initiative, and contribute to continuous improvement efforts

Qualifications

• Previous experience in a customer service role, with a strong focus on client satisfaction and support
• Background in records or data management, including organizing, maintaining, and retrieving information efficiently
• Proficiency in using current versions of Microsoft Windows and related applications (e.g., Microsoft Office Suite)
• Experience with electronic recordkeeping systems or document management platforms
• Prior experience in training roles, including designing, writing, and facilitating training modules or instructional materials

Ideally, you will also have

• College Degree

Our Commitment

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.

We care about our employees. Therefore, we offer a comprehensive benefits package.

Benefits

• Health, Dental, and Vision
• Life Insurance
• 401k
• Flexible Spending Account (Health, Dependent Care, and Commuter)
• Paid Time Off and Observance of State/Federal Holidays

Join our team and become part of government innovation!