Records Management Specialist II

TJFACT LLC - Totally Joined for Achieving Collaborative Techniques; Dallas (TX); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

Paid Time Off

Paid Holidays

Short-Term and Long-Term Disability

Employee Assistance Program (EAP)

Job summary

TJFACT LLC – Totally Joined for Achieving Collaborative Techniques is hiring a Records Management Specialist II for the EPA in Dallas, TX. This onsite role supports records management, enterprise content management, and digitization for centralized Region 6 operations.

The position emphasizes strong training capabilities, customer service, and teamwork, with duties spanning electronic records, documentation, and liaison to customers in a service bureau setting.

Qualifications

• Experience in records or data management.
• Customer service experience.
• Proficiency with Windows 10/11.
• Ability to write training modules.
• Excellent interpersonal and oral communication.
• Team-oriented with ability to work with all levels.
• Public Trust suitability.

Responsibilities

• Support records management program and centers under supervision.
• Provide technical support for record information services.
• Utilize Outlook/Teams and maintain documentation.
• Develop procedures and resolve records management issues.
• Manage electronic records and file plans for EPA Region 6.
• Liaise with customers in a service bureau environment.
• Follow established records concepts and processes.

Skills

Customer service

Interpersonal skills

Oral communication

Teamwork

Training module development

Education

Bachelor's degree (preferred)

Tools

Windows 10/11

Versatile tracking system

Job description

About Us

Totally Joined for Achieving Collaborative Techniques (TJFACT) is a minority-owned, Service-Disabled Veteran-Owned Small Business (SDVOSB) delivering mission-focused professional services and technology solutions to the U.S. Government. Our teams support critical federal missions through collaboration, innovation, and operational excellence while building lasting partnerships with our customers, employees, and industry partners.

U.S. Environmental Protection Agency

Dallas, TX | Onsite | Full-Time

About Us

Totally Joined for Achieving Collaborative Techniques (TJFACT) is a minority-owned, Service-Disabled Veteran-Owned Small Business (SDVOSB) delivering mission-focused professional services and technology solutions to the U.S. Government. Our teams support critical federal missions through collaboration, innovation, and operational excellence while building lasting partnerships with our customers, employees, and industry partners.

About This Position

TJFACT is seeking to hire a well-qualified Records Management Specialist II to join our team in support of U.S. Environmental Protection Agency in Dallas, TX.

This contract will provide onsite records management, enterprise content management, digitization support for records within the programs, and support conversion efforts for the operation of the centralized Region 6 Center.

Key Responsibilities

• Responsible for records management and experience in using automated information systems but does not involve supervision of other staff.
• The RMS position provides technical support for the records management program, records centers, or other record information services under the supervision of a Records Information Manager.
• The RMS II will be proficient in Microsoft Outlook and Microsoft Teams, Database administration, procedure development, and record management problem solving. Specific technical duties may vary according to the needs of the work site and include response to inquiries and use of automated systems.
• The RMS level II would be used for a multitude of tasks in a records center in support of a RIM level. Because of training and documentation, the incumbent will need to possess a highly developed oral and written skill set that focuses on attention to detail. This position will also be responsible for the following:
• Records center content including the current Versatile tracking system
• Electronic records management
• EPA Regional records and program file plans
• Confidential Business Information
• Record Center documentation
• Records Liaison to customers in a service bureau environment
• Understanding of basic records concepts, organization and the ability to follow processes.

Required Qualifications

• Pervious customer service experience
• Experience in records or data management
• Proficiency with either of the most current versions of Microsoft Windows (i.e. Windows 10, Windows 11).
• Previous training experience with the ability to write training modules.
• Excellent interpersonal and oral skills with the ability to interact with all levels of personnel.
• Some experience with electronic records
• Ability to work in a team environment
• Possess minimum Public Trust

Preferred Qualifications

• A college degree is preferred.
• Training and electronic records experience

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Paid Holidays
• Short-Term and Long-Term Disability Insurance
• Employee Assistance Program (EAP)

TJFACT is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other status protected by applicable federal, state, or local law. We reserve the right to modify or revise job descriptions, in whole or in part. Reasonable accommodations will be made in accordance with applicable law.