Records & Data Coordinator

RR Donnelley; New York (NY); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Life insurance

Parental leave

Tuition assistance

Employee discounts

Job summary

RR Donnelley is seeking a Records Associate to deliver exceptional client service in Records services, including file and database maintenance and fulfilling client record requests. The role involves data entry, retrieval, and adherence to retention policies, with opportunities to train new staff and support cross-functional teams.

The position emphasizes accurate data entry, reliable records handling, and strong communication with clients and internal teams.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year office services experience, preferably in a legal, banking, or large corporate environment.
• Familiar with back-office procedures to meet client satisfaction.
• Proven customer service skills to maintain relationships.
• Good written and verbal communication, including professional telephone and email etiquette.

Responsibilities

• Perform records services work according to established policies and procedures.
• Assess requests and identify the correct process to create and manage records files.
• Create new records files using established standards and formats; enter data into records management database.
• Locate and retrieve records files; liaise with storage vendors as needed.
• Adhere to retention policies and ensure proper return, collection, and refiling of records.
• Maintain customer relationships and complete records requests to client satisfaction.
• Demonstrate intermediate use of equipment/technology required for job functions.
• Track work using logs/software; prioritize and meet deadlines.
• Communicate with peers, supervisor, or client on deadlines and issues.
• Handle sensitive/confidential documents; may train new staff.

Skills

Customer service

Attention to detail

Written & verbal communication

Teamwork

Problem solving

Education

High school diploma or equivalent

Tools

Records management database

Office equipment

Job description

RR Donnelley is seeking a Records Associate to deliver exceptional client service in Records services, including file and database maintenance and fulfilling client record requests. The role involves data entry, retrieval, and adherence to retention policies, with opportunities to train new staff and support cross-functional teams.

The position emphasizes accurate data entry, reliable records handling, and strong communication with clients and internal teams.