Records and Information Governance Manager

Williams & Connolly LLP; Washington (District of Columbia); On-site; USD 125,000 - 150,000; Full time

Job summary

Williams & Connolly LLP seeks a Records and Information Governance Manager to lead the firm’s records and information management across departments. You will oversee staff, partner with IT to implement systems, and ensure compliance with data protection and professional conduct rules.

The role requires 5+ years in legal records, 2+ years in people management, and relevant certifications; after the introductory period, telecommuting up to three days weekly is possible.

Qualifications

• 5+ years in legal or contract records and data management.
• 2+ years of people management experience.
• Knowledge of client records, information management, and data protection laws.
• Proficiency with Microsoft Office and databases.
• Experience with enterprise document management and records management software.
• Professional certifications (CRM, IGP, PMP) preferred.

Responsibilities

• Collaborate with departments to implement records policies and procedures.
• Supervise and evaluate Records staff, including the Senior Legal Records Coordinator.
• Lead cross-department records and information governance projects with timelines.
• Work with IT to design and maintain records management software.
• Ensure proper storage of electronic and paper files and client records disposition.
• Manage client files disposition requests and related transfers to completion.
• Generate reports to track client records, retention, and disposition deadlines.
• Perform other records management duties as assigned.

Skills

Staff management

Records management

Project management

Data protection

Communication

Education

CRM

IGP

PMP

Tools

Microsoft Office

Document management software

Records management software

Databases

Job description

Williams & Connolly LLP is currently seeking a Records and Information Governance Manager. This position will be within the Office of General Counsel and report directly to the Professional Responsibility & Risk Management Counsel regarding the firm's records and information management functions.

Responsibilities include, but are not limited to:

• Collaborating with various departments and stakeholders to implement policies and procedures to ensure the firm is complying with best practices regarding client-related data.
• Supervising, training and evaluating staff assigned to the Records Department, including the Senior Legal Records Coordinator.
• Leading complex, cross-departmental records and information governance projects from initiation through implementation, including developing project plans, timelines and milestones and coordinating stakeholders across the firm's departments.
• Working with IT to design, implement and maintain records management software to improve firm's technological capabilities related to client matter management.
• Ensuring the proper storage of electronic and paper files.
• Managing various client record processes and functions including, but not limited to, records requests, the closing of matter files, compliance with file disposition requirements set forth in protective orders, the departing attorney process as it relates to client files, and the disposition of old client records as examples.
• Communicating with attorneys and clients on client-file disposition and transfer requests, and managing those requests to completion.
• Generating reports to maintain accurate information to track client records, including retention and disposition deadlines.
• Performing other records management duties as assigned.

Requirements

The ideal candidate will have 5+ years of experience in legal or contract records and data management and 2+ years of people management. Candidates should have a broad knowledge of client records, information management, and data protection laws, including the applicable rules of professional conduct that govern client files. Demonstrated project management experience is essential to success in this role. The successful candidate will possess strong organizational and communication skills, will have excellent judgement and the ability to maintain confidentiality; the ability to work both independently and collaboratively to manage multiple projects in a fast-paced environment, be detail oriented and self-starter. Proficiency with Microsoft Office Suite and experience working in a database is required. Experience with enterprise document management and records management software is required. Professional certification in records management or information governance, such as Certified Records Manager (CRM), Information Governance Professional (IGP), or Project Management Professional (PMP), is preferred.

After successfully completing the introductory period, the position will be eligible for telecommuting up to three days a week.

Work is performed in a professional office environment and requires the following:

• Prolonged periods using a sit-to-stand desk and working on a computer.
• Repetitive movements, including typing on a keyboard and using a mouse.
• Ability to lift and carry up to 25lbs.
• Employees must be able to perform the essential functions of this position with or without a reasonable accommodation.

The anticipated annual salary range for this position is $125,000 - $150,000. This is an exempt position. The hours are 9:00 a.m. - 5:30 p.m. Candidates must have the ability to work additional hours during evenings, weekends and holidays as needed. The final offer amount is dependent on a variety of factors including, but not limited to, years of experience, education, and other relevant skills and qualifications. Williams & Connolly LLP offers competitive compensation and benefits packages.