Records Analyst-Trainer

DEPT OF RECORDS & INFO SERVICE; New York (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

The Department of Records & Information Services (DORIS) seeks a Records Analyst/Trainer to join the Municipal Records Management Division (MRMD) in NYC. The role supports city agencies with records management programs and advises on requirements and best practices.

The analyst will develop training materials, guide documentation, and provide hands-on support for records management applications, user access, and system testing to ensure compliant operations.

Qualifications

• Masters in Library Science, Archival Science, American History, Political Science, or related field, or a B.A. with one year of professional archival/records management experience.
• Bachelor’s degree with one year professional experience in archival/records management or library work; or education/experience equivalent.

Responsibilities

• Develop and update training materials, user guides, and technical documentation.
• Provide training and technical assistance to Records Management Officers (RMOs), Records Access Officers, Appeals Officers and agency staff on records management requirements, policies, procedures, and system use.
• Assist with the administration, maintenance, and support of records management applications.
• Manage user accounts, agency portal access, and system permissions.
• Coordinate with IT staff to troubleshoot application issues and resolve system problems.
• Prepare reports on program activities and training outcomes.

Skills

Organizational skills

Communication

Project management

Training program development

Workshop facilitation

SharePoint

MS Office Suite

Education

Masters in Library Science

Masters in Archival Science

Masters in American History

Masters in Political Science

Bachelor’s degree with 1 year professional experience

Equivalent education/experience

Tools

SharePoint

Job description

The Department of Records & Information Services (DORIS) is seeking a highly responsible individual to serve as a Records Analyst/Trainer in the Municipal Records Management Division (MRMD). DORIS is responsible for establishing and implementing City-wide records management policies and protocols. The experienced records analyst will be part of an expert team working with New York City agencies to support records management programs and the implementation of records management requirements across City government. Working closely with the Director of Municipal Records Management, the Records Analyst-Trainer will assist in developing training materials and programs, create written guidance and best practice documentation, support records management applications, and act as a liaison to provide direct Records Management support to City agency Records Management Officers, Records Access Officers, and Appeals Officers.

Under supervision, the selected candidate will perform duties that include, but are not limited to, the following:

• Serve as a resource to City agencies on records management policies, procedures, and best practices.
• Assist with the administration, maintenance, and support of records management applications.
• Manage user accounts, agency portal access, and system permissions.
• Provide training and technical assistance to Records Management Officers (RMOs), Records Access Officers, Appeals Officers and agency staff on records management requirements, policies, procedures, and system use.
• Develop and update training materials, user guides, and technical documentation.
• Troubleshoot application issues and coordinate with technical staff to resolve system problems.
• Perform system testing and quality assurance for application updates and enhancements.
• Assist with citywide records surveys, data collection, analysis, and reporting.
• Research records management standards and best practices and assist with the development of guidance and program resources.
• Contribute to records management projects and other division initiatives.
• Prepare reports and maintain records related to program activities, training, and system use.
• Work independently, with appropriate supervision, exercising sound judgment, initiative, and attention to detail.

Work Location: 31 Chambers St., N.Y.

Off-Site Brooklyn and Queens locations when necessary.

NO E-MAILS, PHONE CALLS, FAXES OR PERSONAL INQUIRIES PERMITTED.

NOTE: ONLY THOSE CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.

APPOINTMENTS ARE SUBJECT TO OFFICE OF MANAGEMENT AND BUDGET (OMB) APPROVAL.

PUBLIC RECORDS OFFICER - 60216

Minimum Qualifications

1. A Masters degree from an accredited college in Library Science, Archival Science, American History, Political Science, or a related area; or
2. A baccalaureate degree form an accredited college and one year full-time professional experience in archival, records management or library work; or
3. Education and/or experience equivalent to "1" or "2" above. However, all candidates must have the baccalaureate degree from an accredited college.

Preferred Skills

Excellent organizational, communication and project management skills.Ability to create structured learning programs and materialsExperience leading effective workshops, training sessions, and group discussions.Working knowledge of SharePoint usage and configurationKnowledge of records management practices and principles.Proficiency with MS Office Suite (Word / Excel / PowerPoint)Lifting is required.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55‑a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55‑a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.