Records Analyst & Training Lead - Municipal Records

DEPT OF RECORDS & INFO SERVICE; New York (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

The Department of Records & Information Services (DORIS) seeks a Records Analyst/Trainer to join the Municipal Records Management Division (MRMD) in NYC. The role supports city agencies with records management programs and advises on requirements and best practices.

The analyst will develop training materials, guide documentation, and provide hands-on support for records management applications, user access, and system testing to ensure compliant operations.

Qualifications

• Masters in Library Science, Archival Science, American History, Political Science, or related field, or a B.A. with one year of professional archival/records management experience.
• Bachelor’s degree with one year professional experience in archival/records management or library work; or education/experience equivalent.

Responsibilities

• Develop and update training materials, user guides, and technical documentation.
• Provide training and technical assistance to Records Management Officers (RMOs), Records Access Officers, Appeals Officers and agency staff on records management requirements, policies, procedures, and system use.
• Assist with the administration, maintenance, and support of records management applications.
• Manage user accounts, agency portal access, and system permissions.
• Coordinate with IT staff to troubleshoot application issues and resolve system problems.
• Prepare reports on program activities and training outcomes.

Skills

Organizational skills

Communication

Project management

Training program development

Workshop facilitation

SharePoint

MS Office Suite

Education

Masters in Library Science

Masters in Archival Science

Masters in American History

Masters in Political Science

Bachelor’s degree with 1 year professional experience

Equivalent education/experience

Tools

SharePoint

Job description

The Department of Records & Information Services (DORIS) seeks a Records Analyst/Trainer to join the Municipal Records Management Division (MRMD) in NYC. The role supports city agencies with records management programs and advises on requirements and best practices.

The analyst will develop training materials, guide documentation, and provide hands-on support for records management applications, user access, and system testing to ensure compliant operations.