Reconstruction Project Coordinator

Aaction Home Repairs & Restoration, Inc; United States; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits

Job summary

Aaction Home Repairs & Restoration, Inc is seeking an Inside Project Coordinator in the United States to manage restoration projects from assignment to completion support. You will act as the primary communication hub between homeowners, project managers, insurers, vendors, and TPAs, ensuring all files are accurate and on schedule.

The role requires proactive coordination, strong organization, and excellent customer service to keep projects moving and compliant with program requirements.

Qualifications

• Experience coordinating restoration or construction projects preferred.
• Strong communication and organization skills required.
• Familiarity with project management platforms is a plus.

Responsibilities

• Serve as the central communication hub among homeowners, PMs, insurers, vendors, and TPAs.
• Receive and process new assignments and schedule inspections.
• Maintain accurate documentation in DASH and TPAs platforms.
• Monitor file progress and ensure deadlines are met.
• Coordinate with homeowners, adjusters, PMs, vendors, and departments on status.
• Ensure proper sign-offs, documentation, and timely follow-ups.

Job description

The Inside Project Coordinator is responsible for managing restoration projects from initial assignment through handoff and completion support. This role serves as the primary communication hub between homeowners, project managers, insurance carriers, vendors, and third-party administrators (TPAs), ensuring every file is accurate, compliant, and progressing on schedule.

Primary Responsibilities

• Receive and process new assignments promptly.
• Make initial contact with homeowners and schedule inspections.
• Create, update, and maintain accurate job documentation in DASH and all required TPA platforms.
• Monitor assigned files daily to ensure tasks, notes, documents, and deadlines are current.
• Communicate with homeowners, adjusters, project managers, vendors, and internal departments regarding project status.
• Follow through on document signatures.
• Obtain and upload required documentation, photos, contracts, authorizations, and insurance information.
• Follow up on outstanding items to keep projects moving forward.
• Escalate issues, delays, or customer concerns to management when necessary.
• Maintain compliance with all insurance program requirements and company procedures.
• Provide exceptional customer service through professional, timely communication.
• Ensure files do not lose momentum.

Daily Expectations

• Review assigned files throughout the day.
• Respond to emails, phone calls, and messages promptly.
• Keep file documentation current and organized.
• Complete assigned follow-ups and task reminders.
• Ensure every customer receives communication when required.
• Work collaboratively with all departments to resolve issues efficiently.

Performance Standards

• Accurate and complete file documentation.
• Timely customer contact and follow-up.
• Compliance with TPA and company requirements.
• Strong communication with customers and team members.
• Ability to prioritize workload and meet deadlines.
• Professionalism, accountability, and teamwork.

Department Expectations

• Maintain a positive and professional attitude.
• Be dependable and accountable for assigned responsibilities.
• Support fellow team members when needed.
• Communicate concerns, roadblocks, or recurring issues to the Lead Coordinator or Head of Coordination.
• Be open to ongoing training and process improvements.
• Represent Aaction Home Repairs & Restoration with professionalism in every interaction.

• Competitive Pay with Excellent Benefits