Reconditioning Associate

CarMax Business Services; East Haven (CT); On-site; USD 30,000 - 40,000; Full time

Job summary

CarMax Business Services in East Haven, Connecticut, seeks an Inventory Associate responsible for zone maintenance, customer service, and vehicle inventory management. Candidates should possess a high school diploma or equivalent, a valid driver's license, and the ability to lift up to 50 lbs. The role includes vehicle receiving, shipping, scanning, and participating in continuous improvement activities to enhance service quality in a fast-paced environment.

Qualifications

• Ability to safely lift up to 50 lbs.
• Current driver’s license and meeting CarMax DSEPS standards.
• Ability to execute defined processes as per instructions.

Responsibilities

• Execute processes as defined by work instructions.
• Provide outstanding customer service to both internal and external customers.
• Ensure daily lot maintenance and security of the display areas.

Skills

Customer service

Inventory management

Data interpretation

Problem solving

Teamwork

Education

High school diploma or equivalent work experience

Job description

General Summary

Under general supervision, responsible for zone maintenance, vehicle receiving & shipping, inventory scanning, vehicle movement (both on and off lot), lot wash/merchandising, taking and uploading photos to carmax.com, as well as providing exceptional customer service.

Principle Duties & Responsibilities

• Execute processes as defined by work instructions and/or standardized work
• Participate in problem‑solving and continuous improvement activities with team
• Participate in training of new associates with guidance of Inventory Associate II and/or the Manager
• Provide outstanding customer service to both internal and external customers
• Ensure daily lot maintenance and security of the display areas and work‑in‑progress zones
• Secure and receive vehicles that are shipped to CarMax
• Prep vehicle and title packets for shipping to other locations
• Complete scanning of vehicles to ensure accurate product status
• Complete wash and vacuums for customer returns and loaner vehicles
• Complete front‑lot wash
• Perform Photo Station process
• Drive vehicles on and off lot for repairs/storage
• Provide support to Auctions (if applicable)
• Responsible for workplace cleanliness and organization in accordance with CarMax 5S standards
• Complete duties as assigned by Flow Inventory Associate IVs and Managers

Minimum Qualifications / Requirements

• Current driver’s license and meet the CarMax DSEPS standards
• Ability to read, interpret, and transcribe data to maintain accurate records
• High school diploma or equivalent work experience preferred
• Ability to execute processes as defined by work instructions and/or standardized work
• Complete Inventory Associate Workstation Certifications & Assigned Workday Learnings
• Ability to safely lift up to 50 lbs

Working Conditions

• Indoor and outdoor environments may include working at times in noisy and/or inclement weather conditions.
• Flexible work hours, with shifts that may include nights, weekends, and holidays
• Requires walking or standing for extended periods of time in a high‑energy, fast‑paced working environment.
• Wears CarMax clothing (acquired through the company) at all times while working in the store.
• Follow all CarMax, OSHA, and EPA standards, including the use of personal protective equipment and proper waste disposal in required areas
• Adhere to all CarMax policies, including Attendance, Asset Protection, Integrity, TAWR, and Standards of Professional Appearance.

Contact

CarMax is an Equal Opportunity Employer by both policy and practice and subscribes to federal and state laws which forbid discrimination because of race, color, age, religion, sex, national origin, or disability.

Employment at CarMax is at‑will, and therefore, can be terminated, with or without cause, at any time, at the option of the associate or CarMax. This at‑will employment relationship will remain in effect throughout an associate’s employment with CarMax unless it is modified by a specific, express written employment contract that is signed by an officer of CarMax and the associate. This at‑will employment relationship may not be modified by any oral or implied agreement. Specifically, this job description is not a contract of employment and does not create any contractual rights of any kind between the Company and its Associates.

Upon an applicant’s request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.