Account Operations Outside Specialist II (Manheim)

Cox Automotive; Elkridge (MD); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid time off

7 holidays per year

Parental leave

Volunteer time off

Job summary

Cox Automotive is seeking a client-focused operations professional in Elkridge, MD. The role emphasizes outdoor field duties (approximately 70%) and office administrative tasks, with a focus on resolving client issues across accounts and coordinating with auction teams.

Responsibilities include vehicle condition assessments, reconditioning estimates, and ensuring timely delivery of services. A strong emphasis on compliance, safety, and professional client interactions is required.

Qualifications

• High School Diploma or GED with 3+ years related experience or 5 years related experience.
• Valid driver's license required.
• Experience in vehicle reconditioning or auto body knowledge required.
• Self-starter with ability to work with minimal supervision.
• Ability to multitask and manage priorities.
• Strong teamwork and interpersonal skills.
• Excellent verbal and written communication.
• Must be physically capable to perform job duties.

Responsibilities

• Resolve client issues for accounts with varying scope, coordinating with auction teams and stakeholders.
• Provide excellent customer service addressing inquiries about vehicle condition or discrepancies.
• Coordinate sale vehicle run processes and communication with auction departments for inventory movement and reconditioning.
• Build relationships with clients, inspect vehicles, prepare reconditioning estimates to improve value, and audit condition reports and imaging.
• Demonstrate knowledge of condition report data and vehicle inspection to identify past repairs or damages.
• Educate clients on auction processes and upsell Cox Automotive products based on needs.
• Prioritize tasks, maintain professionalism in client relationships, and resolve issues promptly.
• Coordinate redemptions and ensure proper documentation while adhering to PII policies.
• Maintain adherence to Cox standards for reconditioning quality and accuracy per client SLA guidelines.
• Proficient use of MS Office and internal business platforms.

Skills

Safe driving

Valid driver’s license

Vehicle reconditioning

Auto body knowledge

Self-starter

Multitasking

Teamwork

Verbal and written communication

Physical stamina

Education

High School Diploma/GED

Tools

MS Office

Job description

Job Responsibilities:

• Primary point of contact for resolving client issues for accounts ranging from simple to more complex, broad scope accounts, collaborating with auction teams, and various stakeholders.
• Provide exceptional customer service by promptly addressing inquiries and concerns related to vehicle condition and/or discrepancies, fostering positive relationships with both internal and external stakeholders
• Coordinates sale vehicle run processes. Maintains direct communication with other auction departments to ensure appropriate movement and organization of client inventory and timely completion of reconditioning services.
• Builds positive relationships with assigned clients, examines vehicles in the sales lineup to ensure standards and quality, completes estimates for reconditioning services to improve vehicle value, coordinates and approves reconditioning services, and conducts condition report and imaging audits to reduce the risk of policy loss and goodwill expenses.
• Demonstrates proficient knowledge of condition report data and vehicle inspection process to identify previous paint, auto body repairs, frame damage, PDR, etc.
• Educates and acts as liaison for clients on auction processes and recommends and or upsells Manheim/CAI products and services based on client needs.
• Demonstrates effective prioritization skills, professionalism in client relationships, and assists in resolving client issues promptly and professionally.
• May be responsible for efficiently coordinating redemptions, ensuring proper documentation, complying with all PII policies and procedures, all while delivering exceptional customer service, and resolving any issues with professionalism.
• Maintain strict adherence to Cox standards and guidelines regarding reconditioning services, ensuring consistent quality, and accuracy per client SLA guidelines.
• Proficient knowledge of NAAA guidelines to ensure proper placement of vehicle announcements and or brands.
• Proficiency with computer software including Microsoft Office applications and other internal business platforms.
• Coordinates sale vehicle run processes. Maintains direct communication with other auction departments to ensure appropriate movement and organization of client inventory and timely completion of reconditioning services.
• Builds positive relationships with assigned clients, examines vehicles in the sales lineup to ensure standards and quality, completes estimates for reconditioning services to improve vehicle value, coordinates and approves reconditioning services, and conducts condition report and imaging audits to reduce the risk of policy loss and goodwill expenses.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
• Primary point of contact for resolving client issues for accounts ranging from simple to more complex, broad scope accounts, collaborating with auction teams, and various stakeholders.
• Provide exceptional customer service by promptly addressing inquiries and concerns related to vehicle condition and/or discrepancies, fostering positive relationships with both internal and external stakeholders.
• Perform any other duties assigned.

Qualifications:

• The role consists of 70% outside work and 30% in office administrative.
• High School Diploma/GED and 3 years' experience in a related field. OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; OR 5 years' experience in a related field.
• Safe drivers needed; valid driver's license required.
• Prior experience vehicle reconditioning and or general auto body knowledge required.
• Self-starter with ability to work with minimal supervision.
• Ability to handle multiple tasks simultaneously.
• Team-based interpersonal skills.
• Excellent verbal and written skills.
• Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements.

Work Environment:

• Exposure to outdoor elements, including extreme heat and cold.
• Moderate noise level.
• Exposed to risks and hazards such as sharp/jagged metal and parts, broken glass, hazardous or caustic chemicals.

USD 22.07 - 33.13 per hour

Compensation:

Hourly pay rate is in the range of $22.07 - $33.13/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets