The Senior Funding Specialist supports the day-to-day funding and account servicing operations for the Bank’s credit card portfolio. This role is responsible for executing funding transactions, completing reconciliations, investigating discrepancies, and ensuring operational activities are processed accurately and in a timely manner. As a key resource within the department, the specialist provides guidance on funding procedures, assists with compliance-related processes, and collaborates with internal teams and external partners to resolve issues and improve operational efficiency.
The ideal candidate is detail-oriented, analytical, and comfortable managing complex transactions while balancing multiple priorities and working independently.
Key Responsibilities
- Execute and monitor security deposit transactions and other funding-related activities.
- Manage debit card payment chargebacks, adjustments, and related account updates.
- Review and process credit line increase requests, including necessary account maintenance.
- Perform daily settlement and funding activities, ensuring transactions are completed accurately and within established deadlines.
- Investigate payment discrepancies, funding exceptions, and account-level issues, coordinating resolution as needed.
- Communicate with third-party vendors to support funding operations and address transaction-related concerns.
- Complete routine operational reconciliations and work with the Accounting team to research and resolve outstanding balances or variances.
- Oversee uncashed check and escheatment activities, including customer outreach, recordkeeping, and required documentation.
- Review operational reports to identify irregularities, research potential issues, and elevate matters when appropriate.
- Act as a knowledgeable resource for funding processes, systems, and departmental procedures.
- Develop, maintain, and update process documentation to support consistency and operational accuracy.
- Assist with special projects and perform other related duties as assigned.
Education and Experience
- Bachelor’s degree preferred but not required.
- At least three years of experience in banking, financial services, card operations, payment processing, or a related operational function.
- Experience with account reconciliations, transaction processing, exception management, or account servicing is preferred.
- Working knowledge of basic accounting principles and procedures.
Required Skills and Competencies
- Understanding of funding operations, payment processing, and account servicing.
- Strong analytical and critical-thinking skills, with the ability to research issues and identify solutions.
- Exceptional attention to detail and a commitment to maintaining accurate financial records.
- Strong organizational and time‑management skills, with the ability to manage competing priorities and meet deadlines.
- Ability to work independently, exercise sound judgment, and resolve operational issues with minimal supervision.
- Clear written and verbal communication skills.
- Proficiency in Microsoft Office applications.
- Ability to collaborate effectively with colleagues across Operations, Accounting, and external vendor teams.