Recon Accounts Specialist II, Manheim Riverside

Cox Enterprises; Riverside (CA); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Paid time off

Holidays

Health insurance

401(k)

PTO and sick leave

Job summary

Cox Automotive is seeking a Vehicle Operations Support Specialist II at our Riverside location. You will track repair progress, coordinate with maintenance and procurement, and maintain precise records to ensure smooth operations and high-quality service.

The role emphasizes accuracy, client communication, and collaboration with internal teams to resolve issues, uphold safety standards, and support upselling opportunities with strong account relationships.

Qualifications

• High school diploma or GED with 3 years of related claims management/conflict resolution experience.
• Ability to adapt in a fluid environment.
• Strong organizational and time management skills.

Responsibilities

• Track repair progress, monitor timelines, and communicate updates to clients and teams.
• Collaborate with maintenance, reconditioning, vendor, and operations teams to initiate approved work.
• Maintain strong relationships with commercial account representatives, major clients, and vendors.
• Verify pricing and sourcing of materials with procurement and parts suppliers.
• Coordinate sales preparation for commercial accounts and collect vehicle/account information per SOPs.
• Audit work by Commercial Account Administrators and Procurement teams for accuracy.
• Maintain detailed records of estimates, approvals, and completed work according to company standards.
• Serve as liaison between departments, clients, and vendors to resolve issues.

Skills

Attention to detail

Adaptability

Organizational skills

Time management

Education

High school diploma or GED

Job description

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Vehicle Operations Support Specialist II

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $19.90 - $29.81/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

The Recon Account Specialist II plays a pivotal role in delivering exceptional client experience and driving operational success across multiple auction and reconditioning locations. This role blends coordination and technical expertise to ensure smooth operations, accurate repair estimation, and high-quality service delivery.

What You’ll Do:

• Track repair progress, monitor completion timelines, and communicate updates to clients, transportation teams, and internal stakeholders.
• Collaborate with maintenance, reconditioning, vendor, and operations teams to initiate approved work and maintain smooth repair flow.
• Cultivate and maintain strong relationships with commercial account representatives, major clients, and vendors.
• Partner with procurement and parts suppliers to verify pricing, availability, and sourcing of required materials.
• Coordinate sales preparation for commercial accounts, ensuring accurate collection of vehicle and account information per client SOPs.
• Audit work completed by Commercial Account Administrators and Procurement teams for accuracy.
• Maintain detailed records of estimates, approvals, and completed work in alignment with company standards.
• Serve as a liaison between departments, clients, and vendors to resolve issues and ensure a positive experience.
• Communicate process changes, challenges, and account updates to managers and stakeholders.
• Model safe behaviors and adhere to all safety guidelines.
• Actively participate in safety initiatives, team huddles, and continuous improvement efforts aligned with Safety Excellence.
• Strategically align Cox Automotive’s suite of products and services with client business models to drive success.
• Promote upselling opportunities through strong client relationships and service excellence.

Who You Are

You’re all about accuracy and your eye for detail is unmatched. Here’s what else you’ll bring to the table:

Minimum:

• A high school diploma/GED and 3 years of experience in a related field of claims management, claims investigation, and/or problem and conflict resolution (or an equivalent combination of education and experience).
• The ability to adapt in a fluid and changing environment.
• Strong organizational and time management skills.

Preferred:

• 3+ years of automotive, mechanical, and/or body shop experience

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• health care insurance (medical, dental, vision)
• retirement planning (401(k))
• and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets

EOE, including disability/vets

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.