Recon Accounts Specialist I, Manheim Phoenix

Cox Enterprises; Tolleson (AZ); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

PTO accrual 16 hours monthly

7 paid holidays

Bereavement leave

Voting leave

Jury duty leave

Volunteer time off

Military leave

Parental leave

Job summary

Cox Automotive is seeking an Account Operations Specialist I in Tolleson, AZ to support vehicle reconditioning operations and partner with clients and auction teams. You will handle client service tasks, assist in estimating repairs, and coordinate reconditioning services with safety and compliance in mind.

You will build a foundation in auction services concepts, manage basic data tasks in Microsoft Office, and contribute to a high-quality client experience at Cox Automotive locations.

Qualifications

• High School Diploma/GED and up to 2 years’ experience in a related field (vehicle reconditioning, auto body knowledge, auction experience).
• Requires strong knowledge of Microsoft Office Suite.
• Excellent communication skills, detail oriented, self-starter, and time management.
• Ability to work with minimal supervision.
• Safe drivers needed; valid driver’s license required.

Responsibilities

• Provide exceptional customer service skills to ensure client satisfaction.
• Performs basic client services duties such as monitoring vehicle reconditioning processes, supporting client team.
• Be able to estimate body repairs on all kinds of different types of vehicles.
• With assistance from more senior peers and multiple auction departments, recommending and coordinating reconditioning services, and conducting condition report and imaging audits to reduce the risk of policy loss and goodwill expenses
• Develops a foundational understanding of auction services concepts and methodologies including but not limited to condition report data and the vehicle inspection process.
• Basic knowledge of computers software including Microsoft Office applications including Outlook, Excel, and other internal business technology platforms.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
• Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform any other duties assigned

Skills

Excellent communication

Detail oriented

Time management

Self-starter

Ability to work with minimal supervise

Education

High School Diploma or GED

Tools

Microsoft Office

Outlook

Excel

Job description

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Account Operations Specialist I

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Are you passionate about customer service, vehicle quality, and delivering an exceptional client experience? We are seeking a detail-oriented and customer-focused professional to support vehicle reconditioning operations while partnering closely with clients and internal auction teams.

What You’ll Do:

• Provide exceptional customer service skills to ensure client satisfaction.
• Performs basic client services duties such as monitoring vehicle reconditioning processes, supporting client team.
• Be able to estimate body repairs on all kinds of different types of vehicles.
• With assistance from more senior peers and multiple auction departments, recommending and coordinating reconditioning services, and conducting condition report and imaging audits to reduce the risk of policy loss and goodwill expenses
• Develops a foundational understanding of auction services concepts and methodologies including but not limited to condition report data and the vehicle inspection process.
• Basic knowledge of computers software including Microsoft Office applications including Outlook, Excel, and other internal business technology platforms.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
• Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform any other duties assigned

Qualifications:

Minimum:

• High School Diploma/GED and up to 2 years’ experience in a related field (vehicle reconditioning, auto body knowledge, auction experience).
• Requires strong knowledge of Microsoft Office Suite.
• Excellent communication skills, detail oriented, self-starter, and time management.
• Ability to work with minimal supervision.
• Safe drivers needed; valid driver’s license required.

Preferred:

• Prior experience in vehicle reconditioning and/or general auto body knowledge.
• Auction experience
• Ability to operate vehicles with standard and automatic transmission is preferred.
• Reconditioning inspection preferred

Work Environment:

• Constant exposure to outdoor weather conditions. Moderate noise level. 85% outdoors / 15% indoors (admin duties)

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.