Recognition Coordinator

International Baccalaureate; Washington (District of Columbia); Hybrid; USD 41,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental and Vision Coverage

Retirement 401k Plan

Paid Parental Leave

Life assurance 4x annual salary

Employee Assistance Program

Flexible work arrangements

Health and wellness schemes

Excellent professional development

Job summary

International Baccalaureate (IB) in Washington, DC, is seeking a Recognition Coordinator for a fixed-term, one-year position. The role supports the IT-enabled recognition workflow for universities and IB partner schools, delivering strong customer service and data integrity.

You will work in a hybrid setup, collaborating with the Global Development and Recognition teams to maintain up‑to‑date recognition statements and reports, enabling efficient processing of transcripts and partnerships.

Qualifications

• Minimum of a Bachelor's degree in a related field with 3–6 years of relevant experience.
• Proven experience communicating with multiple stakeholders.
• Ability to focus and work within a high‑performing team.
• Coordinate and maintain enduring partnerships and cooperate across the organization.
• Strong data management, reporting, and clear communication skills.

Responsibilities

• Delivering excellent customer service to universities and IB world schools.
• Solving university and school queries related to relevant IT systems.
• Maintaining and proactively improving data quality in the database.
• Convincing universities to switch to electronic transcripts and reduce costs.
• Developing and running reports to identify data errors.
• Updating user guides and publications to reduce failure demand.
• Ensuring timely communications with universities.
• Identify IT system improvements and work with IB IT to implement changes.
• Support the Business Lead on the Recognition Statements project.
• Collaborate with regional teams to maintain up‑to‑date recognition statements.

Skills

Stakeholder communication

Data management

Report writing

Team collaboration

Partnership development

Education

Bachelor's degree in communications, education, business or related field

Job description

Job Description

Recognition Coordinator

Hay Grade 13 ($64,226 - 80,283.00)

$30.00 - 38.00/ Hourly

Compensation is determined by various factors, including but not limited to local labor market conditions, educational background, work experience, and relevant certifications

Job Type: Fixed - Term position budgeted for 1 Year - 2027

Location: IB (International Baccalaureate®) Operating from Washington DC office, Hybrid

The IB seeks to ensure that its students have the very best opportunities to progress to their chosen university having completed their IB studies. Therefore, the IB works with universities and governments to improve the recognition of the qualifications. IB graduates progress to around 5,000 universities in over 100 countries each year and the IB maintains a database of over 7,000 active universities globally.

It is essential that transcripts arrive with universities on a timely basis to ensure a smooth transition from high school to university. In order for this to be achieved we need to ensure that we have strong relationships with university partners.

The IB is significantly improving the IT systems with which the universities interact, this role will support the development of the functionality offered to universities, including the ability to demonstrate their recognition of the IB programmes.

This role supports this crucial stakeholder group’s needs and offers an excellent standard of customer service.

Responsibilities

• Delivering excellent customer service to universities and IB worlds schools
• Solving universities and school queries related to the relevant IT systems
• Maintaining and proactively improving the overall quality of the data in the database
• Convincing universities to switch to electronic transcripts, reducing operating costs
• Developing and running reports which identify data errors
• Updating relevant user guides and publications to reduce the level of failure demand
• Ensuring that appropriate and timely communications are sent to universities
• Identifying improvements to the related IT systems which improve efficiency and user experience, working with the IB IT team to implement these changes
• Support the Business Lead on the Recognition Statements project, which will increase the functionality available to formally provide recognition statements.
• Working with universities and the regional IB Development & Recognition teams to ensure that valued university partners have clear, detailed and up-to-date recognition statements in place, once the service is operational.
• Develop and manage special projects regarding the recognition of IB which could include;
• Data analysis
• Quantitative and Qualitative Research
• Report writing
• Proposal development
• Content development

Qualifications

• A minimum of a Bachelors’ degree, in Communications, Education, Business or a related field preferred, with at least 3-6 years of relevant experience.
• Proven experience communicating with multi-stakeholders (reporting, informing, engaging)
• Ability to focus, align and work within a team of high performance.
• Ability to coordinate and maintain enduring partnerships and cooperate within a strong team spirit, across organization.
• Ability to achieve goals, demonstrate drive for improvement and overcome obstacles and resistance with a willingness to work flexibility and creatively.
• Thorough, meticulous data management, reporting and report writing and communicating with clarity

In addition to your salary, we offer an attractive range of benefits including:

• Medical, Dental and Vision Coverage
• Voluntary Benefits, Pet Insurance, FSA, etc.
• Annual Leave, plus 14 Public holidays
• Retirement 401k Plan, 10% contribution
• Paid Parental Leave
• Life assurance 4x annual salary
• Employee Assistance Program
• Excellent continuous professional development
• Health and wellness schemes
• Flexible work arrangements
• Additional IB sponsored perks

Opportunity & Belonging

We are committed to building a working environment that values respect, diversity, and compassion. The International Baccalaureate is proud to be an equal opportunities employer, and we welcome applications from all qualified applicants. As a global employer, we adhere to all relevant employment legislation in the countries in which we operate, and we’re happy to provide any reasonable support or adjustments as needed to ensure applicants can fully participate in our recruitment process.

This job is offered on local terms and conditions and is at will.