Reclectic Associate Store Manager

URBN Urban Outfitters, Inc.; Nashville (TN); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

Employee discounts

Job summary

URBN Urban Outfitters, Inc. is opening a Reclectic location at Opry Mills in Nashville, TN, seeking an Associate Store Manager to support store leadership and deliver an engaging retail experience.

You will drive operations, merchandising, and customer service in collaboration with the Store Manager, while growing local partnerships and events. The role emphasizes leadership, inclusive culture, and a focus on brand standards across visuals and store processes, including payroll and compliance

Qualifications

• 5+ years store leadership experience in high-volume environments.
• Proven ability to hire, onboard and develop talent across teams.
• Strong merchandising and visual leadership to enhance store presentation.
• Commitment to delivering exceptional customer experiences and brand standards.
• Experience coaching, counseling, and providing timely employee feedback.

Responsibilities

• Support operations of the Reclectic store in collaboration with the Store Manager.
• Lead recruiting, onboarding and development for Store Leadership roles.
• Drive brand growth and events aligned with Reclectic identity.
• Create an engaging, inclusive environment that delivers excellent customer service.
• Balance visuals with efficient space usage and strong payroll compliance.

Skills

Store leadership

Talent development

Merchandising

Customer experience

Hiring & onboarding

Leadership presence

Job description

Location

This position is located at 433 Opry Mills Dr, Nashville, Tennessee, 37214 United States

Role Summary

Reclectic is growing and opening a new location in Opry Mills in Nashville, TN! We are looking for anAssociate Store Manager to join this team. In collaboration with the Store Manager, the Associate Store Manager supports all operations of the store, with emphasis on delivering an engaging retail experience while optimizing operational efficiency.

Role Responsibilities

Brand Growth + Expansion

• Champions the Reclectic concept & contributes meaningfully to Brand strategy through the lens of Store & Visual Leadership
• Supports Store Leadership recruitment, hiring, on-boarding and training efforts for all new stores
• Assists in ideation for local & Brand-wide events that promote Brand identity & awareness, sustainability, and customer centricity
• Assists in identifying any resources needed to support Reclectic Store Leadership education & development

Brand Experience

• Emulates global URBN values while acting as a local representative of the Reclectic brand in their respective geography
• Partners with the Leadership Team to create balance between engaging visuals and the productive use of space
• Leads and supports the team to elevate every aspect of the store experience through efficient operations, merchandising, and presentation to create a compelling atmosphere
• Cultivates a welcoming and inclusive environment to support an exceptional and genuine customer experience
• Interpret and elevate customer feedback and team insights to positively improve the Reclectic experience and operation.
• Engages the community by networking with local businesses and organizations to identify potential collaboration opportunities

Leadership + Team Management

• Exhibits critical thinking skills, maintains a solutions-based mindset, and is comfortable in fluid situations. Approaches business challenges tactically and collaborates with appropriate partners to resolve timely.
• Promotes an inclusive environment by representing and amplifying all voices, actively seeking and advocating for different perspectives, applying the same to hiring practices
• Provides timely and specific employee feedback to create a culture of action and accountability; facilitates a thorough and thoughtful onboarding for new hires, equitable development paths for all employees, and a focus on employee engagement
• Inspires teams through empowerment, creativity, empathy, and shared fate; tailors communication to the individual and leverages their strengths

Visual + Business Operations

• Supports ideation of Brand Operational SOPs that emphasize efficiency and productivity to drive store profitability.
• Assesses business and product sell-through to identify store successes and opportunities; effectively leads an empowered team to make strategic, creative, business-impacting decisions
• Oversees and collaborates with key partners to lead productive execution of store processes; prioritizes shipment and optimizes product flow to efficiently impact sell-through, sales, and customer experience
• Maintains a well-organized, clean and presentable building and champions timely escalation of facilities/maintenance issues
• Upholds effective scheduling practices and ensure accuracy of payroll and compliance with local labor legislation

Role Qualifications

• Passion for Reclectic brand and concept
• Embodies an entrepreneurial spirit
• 5+ years store leadership experience: high volume experience required
• Proven record of hiring and developing great talent
• Strong understanding of merchant process and ways it impacts the business
• Experience in coaching, counseling, and conflict resolution
• Ability to work flexible hours to meet the needs of the store, including nights, weekends, and holidays

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

USD $60,000.00 - USD $65,000.00 /Yr.

US EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.