ReceptionistSpa Coordinator

H2T Skin and Laser Center; East Foxboro (MA); On-site; USD 20,664 - 34,440; Part time

Benefits offered by this job

401(k) matching

Employee discounts

Competitive pay

Job summary

H2T Skin and Laser Center is seeking a part-time polished and service-driven Receptionist/Patient Care Coordinator in East Foxboro, Massachusetts. In this crucial role, you will provide a luxury-level patient experience, ensuring the front desk operates smoothly while managing phone calls, texts, and patient flow.

The ideal candidate will have at least 1-3 years of relevant experience, excellent communication skills, and a professional demeanor. Responsibilities include greeting patients, managing appointments, and handling payments.

Qualifications

• 1-3+ years of front desk, hospitality, or patient coordination experience, preferably in med spa/dermatology/plastics.
• Professional appearance and demeanor aligned with a luxury brand.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet patients and manage check-ins/check-outs.
• Manage provider schedules and appointment bookings.
• Answer calls and respond to texts promptly.
• Collect payments and educate patients on services.

Skills

Excellent communication skills

Strong organizational skills

Sales conversation comfort

Computer proficiency

Tools

EMR/CRM systems experience

Scheduling software

Job description

Benefits

• 401(k) matching
• Employee discounts
• Competitive pay
• Employee discounts on services/products

Position Overview

We’re seeking a part-time polished, service-driven Receptionist / Patient Care Coordinator for Foxboro and Franklin to be the welcoming face and voice of our medical spa. In this role, you’ll deliver a luxury-level patient experience from the first phone call to post-visit follow-up, while keeping the front desk running smoothly managing phone calls, texts, and client flow.

Key Responsibilities

Patient Experience & Front Desk

• Greet patients warmly, check them in/out, and ensure a seamless, elevated visit flow
• Create a calm, organized, and hospitality-forward environment (music, refreshments, waiting area presentation)
• Anticipate patient needs and resolve concerns with empathy and professionalism

Scheduling & Coordination

• Manage provider schedules and appointment bookings with a focus on efficiency and patient convenience
• Confirm appointments and handle reschedules/cancellations
• Coordinate consultations, treatment series, and follow-up visits; track treatment plans and timelines

Phone, Text, and Email Communication

• Answer calls and respond promptly to texts with confident, friendly communication
• Educate patients on next steps (prep, aftercare, timing) within scope; escalated clinical questions appropriately

Payments, Memberships, and Retail

• Collect payments, process gift cards, memberships/package, and loyalty programs
• Educate patients on services, packages, and skincare recommendations (non-clinical) to support sales
• Maintain product merchandising standards and assist with inventory tracking and restocking

Administrative & Compliance Support

• Maintain accurate patient records in the EMR/CRM (demographics, communications, appointments)
• Ensure completion of intake forms, consent forms
• Support clinic policies around privacy, professionalism, and service standards

Qualifications

• 1–3+ years of front desk, hospitality, or patient coordination experience (med spa/dermatology/plastics preferred)
• Excellent communication skills—confident phone etiquette and strong writing (texts)
• Strong organizational skills and ability to multitask in a fast-paced, high-touch environment
• Comfort with sales conversations in a service-first way
• Proficiency with computers and scheduling software; EMR/CRM experience a plus (e.g., Aesthetic Record, Zenoti, Mya, Symplast, etc.)
• Professional appearance and demeanor aligned with a luxury brand

What Success Looks Like

• Patients consistently feel welcomed, cared for, and informed
• Front desk operations are accurate, clean, and efficient—cashout and documentation are on point

Requirements

• Ability to stand/sit for extended periods, lift up to ~20 lbs, and work at a computer/phone throughout the day
• Flexibility with work schedule to include evening hours and an occasional Saturday
• Willing to work at either location as needed to cover vacations/sick calls