Veterinary Receptionist

Cape Vet Clinic; Portland (ME); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Life Insurance

Disability coverage

EAP

Teladoc access

Pet care discount

Job summary

Cape Veterinary Clinic in Portland, ME, AAHA Accredited, seeks a Receptionist to manage a multi-line phone system, greet clients, and uphold compassionate care.

You will coordinate care, maintain accurate medical records, handle financial transactions, educate clients on preventive care, and treat every pet with empathy. This role offers growth within Mission Pet Health network and a comprehensive benefits package.

Qualifications

• Demonstrated excellence in customer service and love for animals.
• Exceptional communication skills with calm, good judgment under pressure.
• Strong organizational skills for prioritizing and multitasking in a fast-paced clinic.
• A collaborative, team-first mindset with ability to work independently as needed.
• Experience with veterinary software is preferred; availability on some weekends/holidays is required.

Responsibilities

• Be the Director of First Impressions: manage multi-line phones and greet clients with compassion.
• Ensure Seamless Care Coordination: maintain medical records, manage appointments, handle payments.
• Advocate for Pet Health: educate clients on preventative care and hospital services.
• Embody Compassion and Empathy: provide a calming presence for clients and pets.

Skills

Customer service

Communication skills

Organizational skills

Team player

Veterinary software experience

Tools

Veterinary software

Job description

The Cape Veterinary Clinic community is dedicated to exceptional medicine and compassionate care, reflected in our status as an AAHA Accredited practice. We take pride in delivering a standard of excellence that has earned us the trust of the Portland area, demonstrated by our impressive 4.7-star Google rating. When you join our growing team, you become an essential part of a mission focused on collaborative success and unparalleled patient outcomes. This is your opportunity to achieve your professional potential alongside highly dedicated teammates.We understand that great veterinary medicine requires robust support, which is why we invest heavily in our teammates’ continued development. As part of a larger network of hospitals, you are given the resources and mentorship necessary to grow your career and do your best work. Our commitment to education ensures that all teammates, from veterinarians seeking specialty consultation access to technicians striving for credentialing or leadership roles, have clear paths to achieve their professional goals. We foster a workplace where you can succeed regardless of your current experience level.At Cape Veterinary Clinic, you will practice high-quality, comprehensive small animal medicine, including vital Urgent Care services that address the critical needs of our community. Practicing at an AAHA level means adhering to rigorous standards in patient care and facility maintenance. To ensure you maintain this level of excellence, our veterinarians have streamlined access to internal specialty consultations, making complex case management collaborative and effective. We empower you with the tools, technology, and professional connections required to continuously advance your clinical skills and elevate the quality of care provided.Cape Veterinary Clinic is situated in beautiful Portland, Maine, a vibrant coastal city offering an exceptional quality of life. This area is known for its unique blend of historic charm, thriving culinary scene, and immediate access to the rugged beauty of the New England coastline. Whether you are seeking outdoor recreation opportunities or enjoying a close-knit community atmosphere, Portland provides a perfect backdrop for balancing a demanding professional career with a rich personal life. You will find that joining our clinic means enjoying the best of both world-class veterinary medicine and desirable Maine living.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.
Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

If you're using NVDA, press NVDA key + space to enable focus mode to read the slider properly.

Location:Northeast Veterinary Hospital (Seattle)

Location:Village Veterinary Clinic (Main)

Location:Stauffer Veterinary Surgical Center

Location:Cole Veterinary Hospital at Harmony

Location:The Village Vets (Decatur-Ponce)

Location:Animal Medical Center of Highland Village

Location:Care Animal Hospital of Pleasant Prairie

Location:Animal Medical Center of the Village