Receptionist - The Retreat

The Markham Hotel; Biloxi (MS); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

The Retreat is seeking an experienced Receptionist to greet guests, manage calls, and support front-desk operations in Biloxi. You’ll maintain a welcoming environment, handle inquiries, and coordinate with staff to ensure smooth service in a hospitality setting.

Responsibilities include answering calls, directing visitors, keeping records, managing supplies, and supporting a fast-paced front desk. Weekend availability and flexible hours are required.

Qualifications

• High school diploma or equivalent required.
• Previous experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills required.
• Strong organizational and multitasking abilities necessary.
• Ability to work in a fast-paced, guest-focused environment.

Responsibilities

• Answer and direct phone calls in a polite and friendly manner.
• Welcome visitors warmly and answer questions.
• Maintain reception area and other common areas.
• Operate office equipment (fax, copy machine, computer).
• Keep detailed records of visitors and appointments.
• Take inventory of supplies and restock as needed.
• Shifts may include evenings, weekends, and holidays.

Skills

Communication

Interpersonal skills

Organizational skills

Multitasking

Guest service

Education

High school diploma or equivalent

Tools

Fax machine

Copy machine

Computer

Job description

Description

We are seeking to hire an experienced Receptionist to join The Retreat. If you're a passionate self-starter, this is the position for you.

Responsibilities for Receptionist

• Answer and direct phone calls in a polite and friendly manner
• Welcome visitors in a warm and friendly manner, and answer any questions visitors have
• Maintain reception area and all common areas in a clean and tidy manner at all times
• Operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer
• Keep detailed and accurate records of visitors and of appointments received
• Take inventory of supplies and restock as needed
• Flexible hours, and weekends are required

Requirements

Qualifications:

Education:

• High school diploma or equivalent (required).

Experience:

• Previous experience in a customer service or hospitality role (preferred).

Skills:

• Excellent communication and interpersonal skills to engage with guests and coworkers.
• Strong organizational skills with attention to detail and the ability to multitask.
• Ability to work in a fast-paced, customer-facing environment.
• Problem-solving skills to address guest concerns and resolve issues efficiently.
• Knowledge of local attractions and services available to guests.

Physical Requirements:

• Ability to stand for extended periods and move around the desk area.
• Ability to lift and carry small packages or luggage up to 25 pounds.
• Ability to work at a fast pace, especially during peak times.

Work Environment:

• Shifts may include evenings, weekends, and holidays.

Compensation:

• Competitive hourly wage, with possible benefits, including health insurance, paid time off, and other perks.

DISCLOSURE STATEMENT

No one Job Description, for any one position, can possibly encompass all responsibilities, which may be requested. The above Job Description is a summary of the major responsibilities of the position. The objective of any position is to effectively provide the services and support for the Hotel. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This document does not create an employment contract, implied or otherwise, other than “at will” employment relationship.