Receptionist - State Farm Agent Team Member

Tara Mcdonald - State Farm Agent; Wilmington (DE); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Flexible schedule

Training & development

Opportunity for advancement

Job summary

Tara McDonald State Farm is seeking a bilingual receptionist/customer care support to join our Wilmington, Delaware office. The role emphasizes friendly customer service, appointment scheduling, and accurate record-keeping, with opportunities to learn the insurance business.

The ideal candidate is organized, detail-oriented, fluent in Spanish, and ready to contribute to a supportive team environment while exploring advancement within our agency.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Fluent Spanish

Receptionist

Customer service

Organization

Sales conversations

Education

Basic computer skills

Tools

Microsoft Office

CRM systems

Job description

Benefits:

• Flexible schedule
• Opportunity for advancement
• Training & development

ROLE DESCRIPTION:

Tara McDonald State Farm is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic bilingual individual to join our team as a receptionist/customer care support.

Our ideal candidate is highly organized, detail-oriented, fluent in Spanish, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.
• Bilingual Spanish preferred

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.