Receptionist - State Farm Agent Team Member

Mick Quinn State Farm Agency; Willmar (MN); On-site; USD 42,981,000 - 57,308,000; Full time

Benefits offered by this job

Bonus potential

Flexible schedule

Health insurance

Advancement opportunities

Paid time off

Training & development

401(k) match

Job summary

Mick Quinn State Farm Agency is seeking a Receptionist - State Farm Agent Team Member to join a supportive, high-achieving team. The person will greet customers, manage appointments, and handle inquiries while maintaining customer records.

The ideal candidate is organized, detail-oriented, and eager to learn and grow within the insurance industry, contributing to a positive workplace and strong team culture.

Qualifications

• Minimum experience in receptionist or customer service roles.
• Strong communication and interpersonal abilities.
• Excellent organizational and multitasking skills; able to handle multiple tasks.

Responsibilities

• Greet customers in person and on the phone and direct them to the right team members.
• Schedule appointments and manage office communications.
• Assist with inquiries and maintain customer records.
• Engage with prospective and existing customers about insurance options.
• Provide excellent customer service and follow up on needs.
• Support the team with administrative tasks and projects.

Skills

Communication

Interpersonal skills

Organizational skills

Multitasking

Sales conversations

Customer service

Tools

CRM systems

Microsoft Office

Job description

ABOUT OUR AGENCY:

I've been a State Farm agent for 16 years and currently lead a team of eight across two offices. With more than 27 years of experience at State Farm, I've built my career around developing great teams and helping customers protect what matters most. I studied Economics at St. Cloud State University and have served on several local nonprofit boards throughout my career.

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching
  

ABOUT OUR AGENCY:

I've been a State Farm agent for 16 years and currently lead a team of eight across two offices. With more than 27 years of experience at State Farm, I've built my career around developing great teams and helping customers protect what matters most. I studied Economics at St. Cloud State University and have served on several local nonprofit boards throughout my career. Building relationships both inside and outside the office is important to me. We enjoy giving back to our community, and I believe creating a positive, supportive environment is just as important as delivering excellent service to our customers. Our agency offers health benefits, a 401(k) with a 6% employer match, team bonus programs, and a strong commitment to work-life balance. We also enjoy regular team outings, including Minnesota Twins and Wild games, and even a team trip to Nashville. Our culture is built around high performance, strong communication, and having fun together. We work hard, celebrate our successes, and genuinely enjoy spending time as a team. I'm looking for someone who is dedicated, communicates well, and wants to be part of a supportive, high-achieving team.

ROLE DESCRIPTION:

Mick Quinn - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member. Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.