Receptionist - State Farm Agent Team Member

FRANK CUSTABLE - State Farm Agent; Wheaton (IL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Competitive salary

Flexible schedule

Free food & snacks

Opportunity for advancement

Paid time off

Signing bonus

Training & development

Job summary

Frank Custable State Farm is seeking a receptionist/customer service representative in Wheaton, IL. The role emphasizes greeting customers, handling inquiries, scheduling, and maintaining records to support daily operations and customer satisfaction.

The ideal candidate is organized, detail-oriented, and able to contribute to a positive, productive team environment while identifying opportunities to offer insurance options and assist clients with their needs.

Qualifications

• Minimum receptionist or customer service experience.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Comfortable engaging in sales conversations with customers.
• Basic computer skills including MS Office and CRM usage.

Responsibilities

• Greet customers in person and on the phone and direct them to the right team members.
• Manage appointment scheduling and office communications.
• Assist with inquiries and maintain customer records.
• Converse with prospective and existing customers about insurance options.
• Provide excellent customer service and follow up on needs.
• Support the team with administrative tasks and projects.

Skills

Customer service

Communication

Organization

Multitasking

Sales conversations

Microsoft Office

CRM systems

Phone etiquette

Education

Property & casualty license preferred

Tools

CRM systems

Microsoft Office

Job description

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Flexible schedule
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Signing bonus
• Training & development

ROLE DESCRIPTION:

Frank Custable State Farm is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a receptionist/customer service representative.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.
• Property & casualty licensed preferred