Receptionist - State Farm Agent Team Member

State Farm; Town of Elma (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonus based on performance

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm Agent Melissa Wilson is seeking a Receptionist to join a team focused on delivering exceptional service to customers in a local office. The role involves greeting customers, managing appointments, handling inquiries, and maintaining records, while identifying opportunities to offer insurance options.

The ideal candidate is organized, detail-oriented, and eager to grow within the insurance industry in a supportive environment. A positive workplace and ongoing training are emphasized.

Qualifications

• Previous receptionist or customer service experience is helpful but not required.
• Clear and effective communication with customers and team members.
• Strong organizational and multitasking abilities.
• Meticulous attention to detail in handling information and tasks.
• Comfortable engaging in sales conversations with customers.
• Proficient basic computer skills including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers' needs.
• Support the team with various administrative tasks and projects.

Skills

Communication and interpersonal skills

Organizational and multitasking

Attention to detail

Sales conversation aptitude

Tools

Microsoft Office

CRM systems

Job description

Benefits:

• Bonus based on performance
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

Melissa Wilson - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, become a valued member of our team.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role is helpful but not required
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Attention to detail
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.