Receptionist - State Farm Agent Team Member

Debbie George - State Farm Agent; Mentor (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

License reimbursement

Performance bonus

Competitive salary

Flexible schedule

Health insurance

Paid time off

Training & development

Job summary

Debbie George - State Farm Agent is seeking a Receptionist - State Farm Agent Team Member to join our office in Mentor, OH. The ideal candidate is well-organized, detail-oriented, and eager to learn about insurance while delivering high-quality customer service.

You will greet customers, manage scheduling, and handle inquiries, contributing to a supportive, team-driven environment that emphasizes accuracy and member satisfaction.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Job description

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About our agency

Our agency opened in 2000 and is a team of six built on experience, service, and strong relationships. Before becoming a State Farm agent, I worked in corporate roles including claims and public affairs, which shaped a well-rounded approach to how we serve our customers.

We stay actively involved in the community through local support, outreach, and charitable giving.

For our team, we offer PTO, paid holidays, health benefits, reimbursement for licensing costs, and a strong focus on work-life balance.

Our office culture is high-standard and service-driven. We take pride in providing thorough, thoughtful coverage and delivering a high-touch customer experience. We're looking for someone who shares that commitment - someone detail-oriented, dependable, and dedicated to doing things the right way while contributing to a strong, team-focused environment.

Role description

Debbie George - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.