Receptionist - State Farm Agent Team Member

Juan Gonzalez - State Farm Agent; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Training & development

Job summary

State Farm is seeking a service team member to join our Houston office. You will greet customers, manage scheduling, handle inquiries, and maintain accurate records while contributing to a positive customer experience.

Ideal candidates are organized, energetic, and detail-oriented, with a willingness to learn and grow in the insurance industry and engage in sales conversations when appropriate.

Qualifications

• Previous experience in a customer service role is required.
• Strong communication and interpersonal skills are essential.
• Excellent organizational and multitasking abilities are needed.
• Comfortable engaging in sales conversations with customers.
• Basic computer skills including Microsoft Office and CRM systems are required.

Responsibilities

• Greet customers in person and by phone, directing them to the right team members.
• Manage appointment scheduling and office communications.
• Assist with inquiries and maintain customer records.
• Engage with prospective and existing customers to identify insurance options.
• Provide outstanding customer service and follow up on needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Organization

Sales conversations

CRM systems

Tools

Microsoft Office

CRM systems

Job description

Benefits:

• Competitive salary
• Paid time off
• Training & development

ROLE DESCRIPTION:

State Farm is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a service team member.

Our ideal candidate is highly organized, has high energy, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.