Receptionist - State Farm Agent Team Member

State Farm Agent; Dover (DE); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Hiring bonus

401(k)

Performance-based bonus

Flexible schedule

Paid time off

Training & development

Job summary

State Farm Agent in Dover, Delaware, is seeking an organized and detail-oriented Receptionist – State Farm Agent Team Member. The ideal candidate will interact with customers, manage scheduling and office communications, and support various administrative tasks.

With a salary range of $40,000 – $50,000 per year, the role offers opportunities for training and development, and a flexible schedule. Previous experience in customer service and strong communication skills are required.

Qualifications

• Previous experience as a receptionist or in customer service.
• Strong communication and interpersonal skills.
• Highly organized and able to multitask.
• Comfortable engaging in sales conversations.
• Basic knowledge of Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly and direct them to team members.
• Manage appointment scheduling and office communications.
• Handle incoming inquiries and maintain customer records.
• Identify opportunities to offer insurance options to customers.
• Provide excellent customer service and follow up on needs.
• Support the team with various administrative tasks.

Skills

Communication skills

Interpersonal skills

Organizational abilities

Multitasking abilities

Sales engagement

Basic computer skills

Tools

Microsoft Office

CRM systems

Job description

Role Description

Matt Basile – State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are seeking a dynamic individual to join our team as a Receptionist – State Farm Agent Team Member. Our ideal candidate is highly organized, detail‑oriented, and committed to contributing to a positive and productive workplace.

Benefits

• Hiring bonus
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers' needs.
• Support the team with various administrative tasks and projects.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Compensation: $40,000.00 – $50,000.00 per year