Receptionist - State Farm Agent Team Member

Talentify; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Simple IRA

Licensing paid by agency

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Janna Bidlack - State Farm Agent seeks a Receptionist to greet customers and manage calls in a friendly, organized manner. You will support a busy office, directing inquiries and maintaining customer records with accuracy and care.

The ideal candidate is customer-focused, detail-oriented, and comfortable engaging in sales conversations while providing excellent service within a collaborative team.

Qualifications

• Previous experience in a receptionist or customer service role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills and CRM systems familiarity.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Communication skills

Customer service

Organization

Multitasking

Sales conversations

CRM systems

MS Office

Tools

CRM systems

Microsoft Office

Job description

Benefits:

• Simple IRA
• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in June 2020, and today I lead a passionate team of five. Before launching my own office, I worked at State Farm Corporate as a New Agent Specialist, where I had the opportunity to coach and support new agents as they built their businesses. That experience gave me a strong foundation for building a successful agency - one rooted in relationships, service, and community.

Insurance runs deep in my family - I'm a proud third-generation State Farm agent continuing a family legacy that started with my father. In fact, our office is located in my family's very first home, which makes what we do here even more meaningful. I'm also a proud wife and mom of three kids, and family values shape everything about how we operate. Even our four-legged family members are part of the fun - "Dog Fridays" are a team favorite when everyone brings their pups to the office.

Community involvement is at the heart of our mission. We're proud sponsors of the Worthington Partnership's Sunday Funday events, and I serve on the Women's Business Network committee for the Worthington Chamber as well as the Leadership Worthington class. We believe in giving back to the community that supports us.

Our culture is collaborative, relationship-driven, and flexible. We value strong communication and integrity, and we're looking for someone who enjoys connecting with people and thrives in a positive, team-oriented environment. We also understand the importance of work-life balance - especially around the holidays - so we offer flexible scheduling and work-from-home options, and we encourage our team to attend important family events.

If you're looking for a place where relationships matter, growth is encouraged, and community involvement is part of daily life, this could be the perfect opportunity for you.

ROLE DESCRIPTION:

Janna Bidlack - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.