Receptionist - State Farm Agent Team Member

Dan Schmidt - State Farm Agent; City of Lockport (NY); Presencial; USD 32 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bonus based on performance

Competitive salary

Paid time off

Training & development

Advancement opportunities

Resumo da oferta

Dan Schmidt - State Farm Agent is seeking a Receptionist - Team Member to join our in-office team. You will be the first point of contact, greeting clients, answering calls, and directing inquiries to the right specialists.

The role emphasizes organization, independence, and a proactive approach to supporting the office. You\'ll manage appointments, handle records, and look for opportunities to discuss insurance options with customers while delivering friendly, responsive service.

Qualificações

• Previous receptionist or customer service experience.
• Strong communication and interpersonal skills.
• Organized with good multitasking ability.
• Comfortable with sales conversations when appropriate.
• Basic computer skills and CRM familiarity.

Responsabilidades

• Greet customers in person and by phone, direct to the right team member.
• Schedule appointments and manage office communications.
• Assist with inquiries and maintain customer records.
• Discuss insurance options with prospective customers.
• Provide excellent service and follow up on needs.
• Support team with administrative tasks and projects.

Conhecimentos

Reception experience

Customer service

Organizational skills

Multitasking

Sales conversations

Microsoft Office

CRM systems

Bilingual Spanish preferred

Formação académica

High School Diploma

Ferramentas

CRM systems

Microsoft Office

Descrição da oferta de emprego

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Our agency is built on consistency, accountability, and creating an environment where people can succeed while enjoying the process. We’re a team that values hard work, ownership, and showing up every day ready to get the job done.

We keep things engaging and rewarding throughout the year. From January through March, we run a promotion with prizes and opportunities to earn extra PTO. We also enjoy weekly rewards like lunch from local restaurants, fun in-office competitions, and even small daily workouts to keep energy high. Starbucks surprises are a regular treat, and our annual off-site fall planning meeting includes meaningful speakers and team-building activities.

Our office culture is driven, fun, and team-oriented. We’re looking for someone who can take ownership of their role - someone reliable, consistent, and self-motivated who can work independently and contribute to a team that works hard and enjoys winning together.

ROLE DESCRIPTION:

Dan Schmidt - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace.

If you thrive in a supportive role and are eager to learn and grow within the insurance industry, become a valued member of our team.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.
• Bilingual Spanish preferred.