Receptionist - State Farm Agent Team Member

Andrew Inglisa - State Farm Agent; Catonsville (MD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

License paid

401(k)

Bonus

Competitive salary

Flexible schedule

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

Andrew Inglisa - State Farm Agent seeks a Receptionist to provide warm customer greetings, manage appointments, and support insurance inquiries. The role emphasizes organized administration, CRM use, and strong communication to deliver exceptional service in a busy agency environment.

The successful candidate will help nurture customer relationships, assist in records management, and contribute to team projects while maintaining a professional and proactive attitude.

Qualifications

• Greet customers warmly in person or by phone and direct them appropriately.
• Strong communication and interpersonal skills for a customer-focused role.
• Excellent organizational and multitasking abilities.
• Comfortable with sales conversations and offering insurance options.
• Basic computer skills including MS Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Greet customers

Communication skills

Organization

Sales conversations

Education

High school diploma

Tools

Microsoft Office

CRM systems

Job description

Benefits:

• License Paid by Agency
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

Andrew Inglisa - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member. Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.